We are extremely overjoyed to share about our recent exhibition in Ghana. We had a booth at the leading India Africa ICT expo 2022, which was conducted in Ghana. Our representatives were in Ghana from 12 to 16 Sep and they participated in multiple events to showcase different call center solutions.
Our business visit to Ghana was a real success as we got an opportunity to meet our clients, business partners, and prospective clients. Along with connecting with our existing customers and partners in Africa, we successfully exhibited our top products at India Africa ICT Expo 2022.
Being one of the leading call center software providers, we have different contact center solutions and unified communication solutions to offer. Our representatives showcased these products and solutions to our booth visitors during our exhibition at this expo in Ghana.
We received an amazing response from our booth visitors for our different call center solutions. There were some solutions, which were quite in demand in Africa depending on the current market, which is briefly explained hereunder:
1. Customer care solution
In African countries like Kenya, Rwanda, Nigeria, Ghana, etc., offshore customer care centers are increasing. These customer care centers provide services to international companies based in the USA, the UK, Australia, etc. To run effective customer care centers, our team showcased our inbound call center solution and a tailored customer care solution for African businesses.
2. Voice broadcasting solution
African businesses use a voice broadcasting solution in Ghana and other countries to run different campaigns and collect feedback, survey, etc. They also use this solution to engage customers with interactive greetings, alerts, notifications, etc. We received interest in this product as well.
3. Multi tenant contact center solution
Our representatives got an opportunity to connect with some serial entrepreneurs that were interested in launching their call center businesses. For that, they were looking for a multi tenant contact center solution with a billing module to seamlessly run their business. We have the most advanced and intelligent contact center software with an omnichannel communication setup that we proposed to our stand visitors and it initiated some really exciting business discussions.
Other than these top products, our booth visitors at the India Africa ICT expo 2022 in Ghana also have shown interest in our other offerings like the auto dialer software, blended call center solution, intelligent contact center software, and more.
Signed up booth visitors for a lifetime free edition of iCallify
Our intelligent call center software is considered one of the most advanced and best contact center solutions in the world. We offered a lifetime free edition of this solution to our booth visitors in Ghana to take advantage of this product.