iCallify, inbound call center solution, is trusted by hundreds of global businesses for its superior functionalities and features. Anxious and agitated customers will get greeted by a smart IVR, which will work efficiently to pacify them and engage them until the customer is connected to the agent. The right automatic call distribution (ACD) can reduce the call queues by connecting the caller to the right agent. Connecting customers with the right agents helps to increase first call resolution (FCR) and customer satisfaction (CSAT).
Using iCallify, inbound call center solution, you can uplift customer experience across all touch-points. Along with inbound calling features, iCallify inbound contact center software also supports outbound and blended calling features to let you handle customer engagement campaigns more efficaciously.
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iCallify, inbound contact center software is built by a leading inbound call center process provider. Thus, it has all standard and modern features to effectively handle inbound calls and traffic via all communication channels:
- Unlimited call queues
- Smart IVR
- Holiday & time based call routing
- Live call monitoring
- Real time statistics
- Ring group
- Advanced call distribution (ACD)
- Call forwarding
- Blind and Attended call transfer
- Call mute and un-mute
- Call park and pick-up
- Custom music on hold (MoH)
- Call recording
- And more
Top reasons to use iCallify for inbound calling
Increase FCR with the right call routing strategy
Automatic call routing strategies of this inbound call center solution ensure that the customer is connected to an ideal agent that can handle the concern or inquiry in the most professional and effective manner. This helps in increasing first call resolution.
Enhance conversation with CRM integration
iCallify supports third party CRM integration to show major details of a customer within the contact center software. This can help agents to lead the conversation to make customers feel more valued and attended to. This contributes to enhancing conversations and increasing CSAT or sales.
Handle customer calls round the clock
Even if your call center doesn’t operate in all the shifts, you can still attend customer calls 24/ 7 with smart IVR, plus, time and holiday based call routing features of iCallify, inbound call center software. Make your customers feel attended to and informed.
Reduce call queues and call waiting time
Automate responding to the frequently asked questions and let your clients self serve themselves with smart IVR. Keep customers updated about common actions or updates using broadcasting features. Reduce call volume and call waiting time using the intelligent features of this intelligent inbound contact center solution.
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Frequently Asked Questions
It is a type of call center solution, which lets businesses manage incoming calls more efficiently. It also provides an effective means of managing missed calls and abandoned calls.
It can be used to manage any type of incoming campaign such as customer support, inbound sales leads, etc.
iCallify supports different types of automatic call distribution strategies such as skill based call routing, sticky agent, round robin, least talk time, random, ring group, and advanced call distribution.