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Inbound Call Center

Connect Customers with the Right Agent to Deliver Engaging and Personalized Experience.

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iCallify, inbound call center solution, is trusted by hundreds of global businesses for its superior functionalities and features. Anxious and agitated customers will get greeted by a smart IVR, which will work efficiently to pacify them and engage them until the customer is connected to the agent. The right automatic call distribution (ACD) can reduce the call queues by connecting the caller to the right agent. Connecting customers with the right agents helps to increase first call resolution (FCR) and customer satisfaction (CSAT).
inbound call center solution provider
Using iCallify, inbound call center solution, you can uplift customer experience across all touch-points. Along with inbound calling features, iCallify inbound contact center software also supports outbound and blended calling features to let you handle customer engagement campaigns more efficaciously.

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Key Features

iCallify, inbound contact center software is built by a leading inbound call center process provider. Thus, it has all standard and modern features to effectively handle inbound calls and traffic via all communication channels:
  • Unlimited call queues
  • Smart IVR
  • Holiday & time based call routing
  • Live call monitoring
  • Real time statistics
  • Ring group
  • Advanced call distribution (ACD)
  • Call forwarding
  • Blind and Attended call transfer
  • Call mute and un-mute
  • Call park and pick-up
  • Custom music on hold (MoH)
  • Call recording
  • Reports
  • And more

Top reasons to use iCallify for inbound calling

Increase FCR with the right call routing strategy

Automatic call routing strategies of this inbound call center solution ensure that the customer is connected to an ideal agent that can handle the concern or inquiry in the most professional and effective manner. This helps in increasing first call resolution.
inbound contact center solution
customer care software

Enhance conversation with CRM integration

iCallify supports third party CRM integration to show major details of a customer within the contact center software. This can help agents to lead the conversation to make customers feel more valued and attended to. This contributes to enhancing conversations and increasing CSAT or sales.

Handle customer calls round the clock

Even if your call center doesn’t operate in all the shifts, you can still attend customer calls 24/ 7 with smart IVR, plus, time and holiday based call routing features of iCallify, inbound call center software. Make your customers feel attended to and informed.
inbound call center solutions
inbound call center software

Reduce call queues and call waiting time

Automate responding to the frequently asked questions and let your clients self serve themselves with smart IVR. Keep customers updated about common actions or updates using broadcasting features. Reduce call volume and call waiting time using the intelligent features of this intelligent inbound contact center solution.

Related Call Center Solution

Outbound Call Center Solution

Optimize your outbound calling campaigns to elevate your success rate with our smart dialers and other outbound calling features.

Blended Call Center Solution

Maximize agent productivity and efficiency by running outbound calling campaigns in parallel to attending incoming calls. A single system with a blended calling competence.

Helpdesk Call Center Solution

Omnichannel interaction with a help desk ticketing solution blended in a powerful contact center solution to manage customer support requests proactively.

Frequently Asked Questions

It is a type of call center solution, which lets businesses manage incoming calls more efficiently. It also provides an effective means of managing missed calls and abandoned calls.
It can be used to manage any type of incoming campaign such as customer support, inbound sales leads, etc.
iCallify supports different types of automatic call distribution strategies such as skill based call routing, sticky agent, round robin, least talk time, random, ring group, and advanced call distribution.

Talk to our sales team to know how iCallify can help you transform your customer service center into a customer engagement center.

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