iCallify provides complete customer care and sales platform with call center CRM integration solution. It seamlessly integrates a feature rich CRM system with iCallify call center software that helps in process and service optimization. Save the accurate copy of data on both systems to empower your agents to engage customers and prospects in personalized and contextual conversations.
Engage Sales Leads
Engage potential buyers in a contextual conversation with a data driven sales pitch.
Increase Cross Selling and Upselling
Win the interest of existing customers by making offers based on their buying patterns.
Remove the hassle of switching between systems and let agents focus on increasing sales KPIs.
Single sign on system
Get access to key features of the CRM system within the omnichannel contact center software with a single sign on facility offered with call center CRM integration. Access and edit CRM data within the call center dialer solution using CRM popup in the call center software using the CRM integration solution
Accurate data management
Automatically update the record in the CRM system once it is modified in the call center software with the CRM call center solution. Also, keep logs to ensure and track the credibility of records with the changelog function. Keep an accurate copy of data in both systems at any time.
Support from anywhere
Access call center dialer solution from your CRM system or use CRM data shown in a CRM popup inside your contact center software platform using a CRM integrated call center solution. Access both of these systems remotely at any time in a secured manner to provide round the clock and personalized services.
Frequently Asked Questions
- It automates marketing and sales campaigns
- It eliminates the tedious job of data management in two systems
- It removes inaccuracy of data due to human errors
- It helps in personalizing sales campaigns