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iCallify provides complete customer care and sales platform with call center CRM integration solution. It seamlessly integrates a feature rich CRM system with iCallify call center software that helps in process and service optimization. Save the accurate copy of data on both systems to empower your agents to engage customers and prospects in personalized and contextual conversations. 

Engage Sales Leads

Engage potential buyers in a contextual conversation with a data driven sales pitch.

Increase Cross Selling and Upselling

Win the interest of existing customers by making offers based on their buying patterns.

Increase Productivity

Remove the hassle of switching between systems and let agents focus on increasing sales KPIs.

Key characteristics of iCallify, CRM integration solution

call center CRM integration

Single sign on system

Get access to key features of the CRM system within the omnichannel contact center software with a single sign on facility offered with call center CRM integration. Access and edit CRM data within the call center dialer solution using CRM popup in the call center software using the CRM integration solution 

Accurate data management

Automatically update the record in the CRM system once it is modified in the call center software with the CRM call center solution. Also, keep logs to ensure and track the credibility of records with the changelog function. Keep an accurate copy of data in both systems at any time. 

CRM call center solution
CRM integrated call center solution

Support from anywhere

Access call center dialer solution from your CRM system or use CRM data shown in a CRM popup inside your contact center software platform using a CRM integrated call center solution. Access both of these systems remotely at any time in a secured manner to provide round the clock and personalized services. 

Frequently Asked Questions

iCallify supports call center CRM integration with any third party CRM solution such as vTiger, Zoho, Zendesk, Salesforce, Freshsales, Lead Squared, Microsoft Dynamics 365, Kapture, Freshdesk, and more
Yes, iCallify provides a CRM integrated call center solution with any other open source or third party CRM system. That is our call center CRM integration service offering.
There are many advantages of using a CRM integration solution such as:
  • It automates marketing and sales campaigns
  • It eliminates the tedious job of data management in two systems
  • It removes inaccuracy of data due to human errors
  • It helps in personalizing sales campaigns

Learn how you can elevate the sales rate and improve the client experience using a CRM integration solution in a personalized demo.

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