- Simplified management of Twitter marketing within call center solution
- Reply to tweets or a DMs (Direct Messages)
- Rich media support in DM
Twitter has emerged as one of the most effective platforms for consumers to share opinions, feedback, and experiences. A majority of Twitter users use this platform to share their concerns related to services or products they received from businesses. Thus, it is necessary to be active on Twitter to listen to these clients and respond to them to maintain a positive brand reputation and grow as a business brand that everyone loves.
iCallify, omnichannel contact center software provides an integrated Twitter solution. Using this platform, you can manage all Twitter related activities within the contact center software platform.