Unified Communications EXPO︱London︱2nd - 3rd October
Predictive Dialer Software
Eliminate idle time to maximize efficiency and performance of agents to uplift productivity up to 200% with a power packed predictive dialing software.
Boost Productivity Benchmark with the Best Predictive Dialer Software
Our predictive dialer call center software can support maximum call automation to aid call centers in achieving a high call connect rate using the existing resources. The most amazing feature available in this predictive dialer for small businesses and call centers is the auto update of the pacing ratio depending on the speed of answering calls and the average talk time of agents. We have the most advanced and intelligent predictive dialing software that can predict multiple elements:
Key Difference Between Auto Dialer and Predictive Dialer Software
A VoIP predictive dialer software is a type of auto dialer. It uses advanced algorithms to predict agent availability and call outcomes to manage auto dialing pace. The best predictive dialer software maximizes call connect rates and minimizes idle time. In contrast, an auto dialer simply automates the dialing process without predicting outcomes or agent availability.
Predictive dialer software can filter out busy signals, voicemails, and unanswered calls, ensuring agents only engage with live prospects. Conversely, auto dialing predictive software lacks these advanced filtering capabilities, leading to less efficient use of agent time. Therefore, auto dialing predictive software is ideal for optimizing productivity and achieving higher connect rates compared to standard auto dialers.
Key Benefits of Using a Predictive Auto Dialer:
Predictive dialer for small businesses, call centers, and more provide wide ranging benefits for outbound call management by dynamically adjusting the call pacing ratio.
Skyrocket outbound calling campaigns
Auto dialing predictive software ensures the highest call center automation in outbound calling campaigns to increase results and ROI. It pushes the limits of agents to deliver unexpected performance, benefiting both the business and agents. This helps improve the results of outbound calling campaigns by up to 150%.
Smart dialing for stress free performance
predictive dialing software supports smart dialing because it adjusts the pacing ratio depending on the changing KPIs in real time. This helps reduce stress on agents by availing the next call even before finishing the current one and reducing the abandoned rate by up to 30%.
Maximize resource utilization
Use your existing database and agent team to deliver more efficient and surprising results by unleashing the power of machine-human combination. VoIP predictive dialer software will keep enhancing the results by giving you a wider reach, better connect rate, higher talk time, lower idle time, and excellent ROI. All this can be possible with the same number of resources that you already have.
Key Features
iCallify offers the best predictive dialer software that is available as an on-premise or hosted predictive dialer software. Moreover, it provides access to exclusively developed features.
Intelligent Dialing Ratio
Our predictive dialing software dynamically adjusts the pacing ratio in real time depending on agent availability and call outcomes for optimal efficiency.
Answering Machine Detection
The predictive dialer for call centers automatically detects and skips answering machines and connects agents only with live prospects.
Follow up reminders
Set automated follow-up reminders within the predictive dialer software to ensure timely and effective engagement with leads.
Call recording
Record all calls using the best predictive dialer software for assured Quality of Service (QoS) and Quality of Call (QoC).
Live Call Monitoring
Enable supervisors to monitor live calls with our auto dialing predictive software to provide real time support and feedback to agents.
Reports and Analytics
Detailed reports and analytical with predictive auto dialer to track campaign performance, agent productivity, and overall effectiveness.
Speak to our sales representative today
Take complete advantage of the expertise of your agents with a powerful call center predictive dialer software having intelligent features for boosted productivity.
Related Articles
Explore the latest articles covering interesting topics on predictive dialer software that can revolutionize your call center operations and boost success.
Frequently Asked Questions
VoIP predictive dialer software offered by the best predictive dialer provider can automate the process of reaching a customer at the right time and having a contextual conversation. It will also let agents spend more time talking to clients rather than waiting for the next sales call to be assigned. All the combined efforts help in increasing sales.
Call center VoIP predictive dialer software supports smart dialing, but still, there are chances that customers hang up before getting connected to the agent or listen to a weird ring after answering a call. This can add up to an increased abandoned rate or poor customer experience.
Which is an ideal campaign type to use a predictive dialing system? In all types of outbound calling campaigns, you can use a cloud predictive dialer solution. Still, the ideal cases, in which you can maximize ROI using this mode of auto dialing is when your campaigns are trying to generate leads, aiming to boost agent productivity, focusing on call connect rate, or trying to achieve similar goals.