Frequently Asked Questions
A healthcare call center solution is a complete communication system with an extensive range of features that are specifically developed to enhance patient experience and overall management of the communication ecosystem. The features inbuilt into this software aim to provide multiple utilities and applications to healthcare service providers so they can modernize their regular patient care related jobs while also abiding by legislation and revenue models.
A healthcare call center is a department specifically set up to manage inbound and outbound patient calls. The aim of this department is to manage all patient inquiries and deliver exceptional experiences. Using iCallify call center software for the healthcare industry, it is extremely easy to set up this department. In addition to that, managing all tasks related to patient communication via different omnichannel communication modes is simplified and harmonized.
There are multiple reasons to use a healthcare contact center software solution instead of using the traditional approach:
- Access all vital patient information within a single system
- Track all missed calls and abandoned calls
- Map customer interactions across all touchpoints to deliver context driven and personalized care
- Increase efficiency and accuracy of record keeping
- Manage patient records with HIPAA compliance
- Reduce discrepancies in record management across different platforms
- Make virtual healthcare more dependable
- Reduce routine expenses
- Increase staff productivity
- Boost morale and confidence in handling patient calls
- Get actionable insights and analytics
- Enhance the way of handling emergencies
- Save more lives
- Build a more popular healthcare brand
- And more
It is one of the best and award winning healthcare contact center solutions, which is a primary reason to use this software for any healthcare organization. In addition to that, there are several appealing reasons to use this software for your healthcare facility such as:
- Quicker setup and deployment to help you kickstart your own in-house patient care department
- Extremely simple to use solution to reduce the learning curve
- Map customer interactions across all touchpoints to deliver context driven and personalized care
- Intuitive design and straightforward navigation to help healthcare staff use the system with delight
- Affordable licensing and adoption models to make it budget friendly for any healthcare service provider
- In-depth product training and excellent training material to ensure quick learning and excellent value over money
- Reliable technical support to help you resolve any query related to the use of the software or resolving your technical challenges
- Highly flexible solution that supports the integration of any third party healthcare system, CRM, database, etc. to provide a single sign-on facility and holistic view of the complete healthcare digitized system
- Highly scalable solution that matches your pace of growth and expansion
- Highly secure system that restricts unauthorized access to the system and patient records, plus, detects common software attacks to preserve the confidentiality of patient records
- Highly customizable system that can be tailored to meet your need and brand value
- System uptime up to 99.95%