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Blended Call Center Software
Maximize agent productivity and efficiency by running a blended outbound contact center in parallel to attending incoming calls. A single system with a blended call center competence!Â
Elevate Blended Contact Center Performance
iCallify, blended call center software helps in using your resources optimally. Unlike training agents to work on either inbound or outbound calling, train them to be versatile by handling both incoming and outgoing calls in parallel with iCallify, a blended agent call center platform. Eliminate bottlenecks that deteriorate the growth of your agents and business due to restricted skills or performance using one of the best blended call center solutions, iCallify.Â
Outbound Contact Center
Inbound Contact Center
Top Reasons to Use iCallify for a Blended Outbound Contact Center
iCallify, blended call center software supports omnichannel communication and automatic call distribution strategies to enhance inbound campaigns of a blended call center. Simultaneously, it also helps in improving returns over outbound campaigns with its smart auto dialers, AMD, and other features. iCallify empowers agents to retain efficiency with its intelligent features like call script, Soundboard Avatars, and more even if the call can be inbound or outbound within the same campaign.Â
Efficiently handle all customers with available resources
All businesses are likely to receive inbound customer calls and make outbound sales calls. Instead of increasing the workforce even if the call volume is low just to handle a specific stream of calling campaigns, set up a blended outbound contact center using one of the top blended call center solutions. This blended contact center software will put all customers in a queue to give efficient services without increasing call queues.Â
Versatile agents to handle peak and slow seasons
Generally, agents are trained to work on either inbound or outbound campaigns. That makes them restricted to their roles and skills. With iCallify, a blended agent call center solution, you can take advantage of carving the best skills to handle all types of calls in your agents. It will work in your favor to handle massive call volume efficiently during the peak seasons. It will also benefit in increasing returns during slow periods.Â
Heighten your ROI graph
iCallify, a blended outbound contact center system helps improve all KPIs by having a highly skilled and versatile team. Your business can have a higher customer retention rate using world class blended call center features incorporated into the blended call center software. Simultaneously, your business will grow in leaps and bounds by locking more business with first-rate outbound sales calls. Enjoy watching your ROI graph getting elevated.Â
Forecast future trends
Get access to all-encompassing statistics and real time reports that can help you forecast trends of the nearer future to manage the workforce and other resources. These analytics and reports will also give sufficient data to forecast long term business trends to make a winning game plan to evade competition and establish your business as a leading brand in your industry.
Speak to our sales representative today
Learn how you can engage your audience and cater to customers in the most engaging way using iCallify, blended call center software in a free consultation call.Â
Key Features of Blended Contact Center Software
iCallify, a blended agent call center platform incorporates innovative blended call center features to elevate KPIs and keep the customer and agent experience fluid.Â
Manual Dialer
Empower agents with the ability to handpick and call specific numbers for highly personalized customer interactions and follow-ups.
Call Recording
Record and store all calls securely for quality assurance, training, and compliance purposes. Continually improve agent performance.
Whisper Coaching
Provide real time coaching to agents during live calls. Supervisors can offer guidance without the customer hearing, enhancing agent performance.
Unlimited Queue
Handle high call volumes efficiently to ensure no call is missed. Calls are queued and distributed as soon as agents become available.
Interactive Voice Response
Automate call handling with a system that guides callers through menu options using voice or keypad inputs to ensure efficient call routing.
Call Forwarding
Seamlessly forward calls to ensure that customers reach the right person quickly. This reduces wait times and improves customer satisfaction.
Live Call Monitoring
Supervisors oversee calls in real time to ensure quality and compliance by listening, joining, or providing instant feedback during live interactions.
Time Condition
Set specific call handling rules and route calls differently during business hours, after hours, weekends, or holidays to ensure proper handling.
Ring Group
Distribute incoming calls to a specific group of agents simultaneously or in a predetermined order to ensure calls are answered promptly.
Call Transfer
Easily transfer calls for seamless call redirection. Augment customer experience by quickly connecting them to the right agent in the right department.
Advanced call distribution
Utilize intelligent routing based on predefined criteria to ensure efficient and effective call management that improves customer experience.
Sticky Agent
Assign repeat callers to the same agent to build a strong customer relationship and provide a positive and personalized customer experience.
Reporting and Analytics
Gain valuable insights with comprehensive tools that track key metrics to empower management in making more informed decisions.
Connects to the
Leading CRM Systems
Your team’s calling activity is automatically logged and synced into your CRM to reduce manual input.
Third Party CRM Integrations Available
Related Blog
Explore expert tips and strategies for optimizing your blended outbound contact center operations and enhancing customer satisfaction.Â
Frequently Asked Questions
iCallify, intelligent call center software with blended calling capability provides a GUI based web app to agents. In this web app, agents will get all the information about the next call and an ongoing call. It will also show disposition messages of the last call, information about the customer, and other details that will help the agent to personalize his answers.
It supports all inbound and outbound calling features to support full-fledged blended calling campaigns.
Yes, it will positively affect productivity by increasing it. Agents will have a custom call script and access to relevant features to handle assigned incoming or outgoing calls. Moreover, live call monitoring will help supervisors coach agents if needed to work more efficiently. All in all, it will increase productivity.
