- How quickly an agent will be available to take the next call?
- How likely is it for a customer to answer the call right now?
- How many numbers need to be dialed to connect with a customer to assign a call to an agent as soon as he is available?
Our predictive dialer software can support maximum call automation to aid call centers to achieve a high call connect rate using the existing resources. The most amazing feature available in this call center predictive dialer software is the auto update of the pacing ratio depending on the speed of answering calls and the average talk time of agents. We have the most advanced and intelligent predictive dialer solution that can predict multiple elements:
Key benefits of using a predictive dialer:
Skyrocket outbound calling campaigns
Predictive dialing ensures the highest call center automation in outbound calling campaigns to increase results and ROI. It will push the limits of agents to deliver unexpected performance to work in favor of both business and agents. This helps in improving the results of outbound calling campaigns up to 150%.
Smart dialing for stress free performance
Predictive dialing supported by our predictive dialer solution is also referred to as smart dialing because it adjusts the pacing ratio depending on the changing KPIs in real time. This helps in reducing stress on agents by availing the next call even before finishing the current one and reducing the abandoned rate up to 30%.
Maximize resource utilization
Use your existing database and agent team to deliver more efficient and surprising results by unleashing the power of machine human combination. Predictive dialer will keep enhancing the results by giving you a wider reach, better connect rate, higher talk time, lower idle time, and excellent ROI. All this can be possible with the same number of resources that you may have.
Frequently Asked Questions
Predictive dialer can automate the process of reaching a customer at the right time and having a contextual conversation. It will also let agents spend more time talking to clients rather than waiting for the next sales call to be assigned. All the combined efforts help in increasing sales.
Call center predictive dialer software supports smart dialing, but still, there are chances that customers hang up before getting connected to the agent or listen to a weird ring after answering a call. This can add up to an increased abandoned rate or poor customer experience.
In all types of outbound calling campaigns, you can use a predictive dialer solution. Still, the ideal cases, in which you can maximize ROI using this mode of auto dialing is when your campaigns are trying to generate leads, aiming to boost agent productivity, focusing on call connect rate, or trying to achieve similar goals.