- How quickly an agent will be available to take the next call?
- How likely is it for a customer to answer the call right now?
- How many numbers need to be dialed to connect with a customer to assign a call to an agent as soon as he is available?
Our predictive dialer software can support maximum call automation to aid call centers to achieve a high call connect rate using the existing resources. The most amazing feature available in this call center predictive dialing solution is the auto update of the pacing ratio depending on the speed of answering calls and the average talk time of agents. We have the most advanced and intelligent predictive dialer solution that can predict multiple elements:
Key benefits of using a predictive dialer:
Skyrocket outbound calling campaigns
Predictive dialing ensures the highest call center automation in outbound calling campaigns to increase results and ROI. It will push the limits of agents to deliver unexpected performance to work in favor of both business and agents. This helps in improving the results of outbound calling campaigns up to 150%.
Smart dialing for stress free performance
Predictive dialing supported by our predictive dialer solution is also referred to as smart dialing because it adjusts the pacing ratio depending on the changing KPIs in real time. This helps in reducing stress on agents by availing the next call even before finishing the current one and reducing the abandoned rate up to 30%.
Maximize resource utilization
Use your existing database and agent team to deliver more efficient and surprising results by unleashing the power of machine human combination. VoIP predictive dialer software will keep enhancing the results by giving you a wider reach, better connect rate, higher talk time, lower idle time, and excellent ROI. All this can be possible with the same number of resources that you may have.
Boost Your Call Connect Rate, Sales Ratio, & Other KPIs with Effective Auto Dialers that Elevate Results of Your Outbound Calling Campaigns.
Make outbound calling campaigns 5x times faster without increasing dropped call rate with power dialing.
Optimize the process of contacting warm leads and customers to lead a context driven conversation with preview dialing.