We are at ITEXPO | February 11-13, 2025 | Fort Lauderdale, Florida, USA
Omnichannel Call Center Software Features
Elevate Your Business Performance
Provide top-notch customer service and elevate your sales with comprehensive contact center features, seamlessly managing communications in a single platform.
Key Features Omnichannel Call Center Software
Multi-Tenant Support
Effortlessly scale and manage multiple clients with streamlined, secure access!
Supervisor / Manager
Lead teams to excellence, drive results, and foster growth with expert guidance!
User / Agent
Empower every interaction with smart and seamless call management tools.
User & Roles Management
Streamline access control and enhance security with tailored role assignments
Agent Portal with WebRTC
Empower agents with seamless real-time communication for better service.
Multi Timezone Support
Connect with global clients across various time zones to enhance collaboration and service.
Lead Management
Streamline your sales process with our smart solution that enhances tracking and conversion!
Automatic Call Distribution (ACD)
Transform your call handling with intelligent distribution for superior support.
Sticky Agent
Enhance call quality by prioritizing your best agents for critical customer needs.
Blacklist number
Manage your communication by preventing unwanted calls from reaching you!
Number Masking
Ensure confidential communication while connecting with your clients!
Conference calls
Experience clarity and connection in every team discussion, anytime, anywhere.
Web Form
Online forms collect essential customer data for effortless integration with your CRM and custom software solutions.
Custom Multi-level Dispositions
Arrange code in a multi-level structure for agents to search and select disposition easily
Call Routing
Enhance interactions by guiding calls to the best available team member
Call Barge, Monitor, Whisper
Empower your team with real-time supervision for optimal customer interactions.
SIP Trunks (BYOT Supported)
Powerful communication line carrying voice and data from client location to the internet.
Outbound Rules
Boost productivity with automated call flows tailored to your team's needs.
CallerID Groups
Deliver a personalized experience with dynamic ID management on every call.
DID Management
Empower your team with streamlined direct lines for top-tier client connections.
Multi Level IVR
Empower clients with smart, layered call navigation for quicker service access.
Time Condition
Maximize agent productivity by aligning calls with your customers' availability.
Conference
Dial into a global meeting with a shared number to connect from anywhere.
Call Queue
Streamline incoming calls and reduce wait times for your clients.
Ring Group
Connect multiple agents for optimal teamwork and enhanced customer satisfaction.
Feature codes
Maximize productivity with customizable dialing options for every agent!
Voicemail
Boost Customer Engagement with the Power of Effective Messaging Solutions
Click to Call
Instantly connect with your customers and enhance communication at your fingertips!
Webhooks
Instantly connect your systems for real-time data updates and enhanced communication.
Call Recordings
Transform insights from conversations into actionable strategies for improved performance.
Follow me
Route calls to multiple devices or numbers until answered or sent to voicemail.
Speed Dial
Automatically dials numbers from your contact list, simplifying call management.
Call Monitoring
Monitor live calls, guide agents silently, and ensure quality for better interactions.
Do Not Disturb (DND)
A phone feature that mute calls, notifications, and visual alerts for uninterrupted focus.
APIs for third party integrations
Connect effortlessly with your favorite tools to enhance your workflow and productivity.
Answering Machine Detection (AMD)
Detect voicemails instantly and boost call efficiency with smart call screening
Follow Up
Stay connected, keep the conversation going, and nurture those important connections!
Break Code
Embrace the thrill of innovation and discover pathways beyond the ordinary.
Wrap up time
The time an agent dedicates to finalizing tasks after a customer call to complete the interaction.
2-way messaging (WhatsApp, SMS)
Engage in real-time, two-way chats that enhance customer connections instantly!
Custom Fields for leads
Personalize your outreach with fields that capture every unique detail!
Preset (External number)
Easy access, instant connect Reach your contacts outside instantly!
Auto dialer
Power up your call center with automated dialing for seamless customer connections.
Predictive dialer
Boost call efficiency with smarter dialing that connects agents only to live prospects!
Power dialer
Level up your outbound strategy with dial automation built for success!
DNC control
Reach only the right audience by screening out restricted numbers automatically.
Blended calling
Balance incoming and outgoing calls for maximum efficiency and a smooth customer journey.
Prioritization
Transform your operations by strategically addressing the most critical customer needs!
Call routing strategies
Optimize customer experience by guiding calls to the right agents effortlessly!
Manual dialer
A system that empowers agents to connect directly with customers, one call at a time.
Automated callback scheduling
Elevate customer satisfaction by automatically scheduling callbacks when agents are busy.
Single system
Unify your tools to enhance communication and boost team productivity effortlessly.
Digital communication
Empowering Teams with Next-Level Tools for Effortless Customer Connections
Multitasking
Master Efficiency with the Ultimate Skill for Handling Multiple Tasks at Once in Call Centers
CRM popup
Empower Your Team with Immediate Access to Customer Data for Superior Sales Strategies
Call controls
Transform Your Calling Experience with Intelligent Call Management Solutions
Reports
Transform Data into Actionable Insights for Optimized Call Center Operations
Call transfer
Streamline Your Operations with Intelligent Call Redirection for Optimal Service
Call forwarding
Transform Your Customer Experience with Effortless Call Redirection at Your Fingertips!
Voicemail control
Revolutionize Customer Interactions with Advanced Voicemail Control Features!
Agent side reports
Elevate Your Call Center Strategy with Comprehensive Agent Side Reports & Analytics!
Live monitoring
Make your call center strategy more successful by using real-time monitoring and analyzing the results
Barge-in and whisper
Maximize Call Efficiency Using Barge-in and Whisper for Instant Agent Assistance
Multilingual
Support customers globally with seamless communication in multiple languages using our multilingual feature.
