Meet Us at AfricaCom Expo︱Cape Town︱11th - 14th November 2024
Outbound Call Center Solution
Optimize your outbound calling campaigns to elevate your success rate with powerful outbound calling features incorporated into the outbound call center software.
Best Outbound Call Center Software to Elevate Sales
iCallify, outbound dialing software, is built to empower sales, marketing, and collection teams to reap better results with the same resources by leveraging the power of automation. Our outbound call center software helps you reach prospective customers at the right time by predicting the best time to connect with a client. A B2B outbound call center can maximize the productivity of your agents by eliminating idle time and increasing talk time using the best auto dialers supported by iCallify.
Top reasons to use iCallify for outbound calling
iCallify, outbound contact center software eliminates answering machines, busy tones, unreachable numbers, and numbers that cannot be contacted to save the time of agents. They only connect a call to the agent when a human answers the call. Moreover, it can send updates, alerts, notifications, etc. automatically to the customers, which helps in improving the values of agent talk time, call connect rate, and other outbound calling KPIs.
Increase reach and call connect rate
Outbound dialing software uses smart auto dialers that can automate sales and other outbound campaigns. This process eliminates the slow and error-prone manual dialing process, which results in better and faster outbound campaigns. It helps in improving reach as the dialing speed will be 5x times more than the traditional process. Moreover, the predictive dialing kind of smart dialer calls customers when they are likely to attend the call. All this increases the call connect rate.
Reduce agent idle time
Agent idle time can cause major losses to the B2B outbound call center and here comes our intelligent outbound call center solution at the rescue. It will constantly delegate calls to the agents after bypassing the calls that are not connected to clients. This can help in reducing the idle time by 56.85%.
Support context driven sales conversations
It is necessary to have qualified conversations with warm leads or clients and that is possible with the preview dialing mode of iCallify, outbound call center software. This software for B2B outbound call centers will also display the disposition message of the last call. All this gives context to the agent about the next call, which can aid him in leading the conversation in a favorable direction and increasing sales and other KPIs.
Increase agent productivity
iCallify, outbound dialing software automates all tedious and error-prone jobs to give more productive hours to your business. This software is an intelligent outbound call center solution as it can take intelligent steps to provide more room for agents to work efficiently. All this contributes to maximizing agent performance and productivity.
Key Features
iCallify, outbound call center software is built with the trending outbound calling features to support all types of outgoing campaigns to amplify reach, call connect rate and engagement.
AI Auto Dialers
Boost productivity with auto dialers that automatically dial numbers, reduce idle time, and increase efficiency by connecting only answered calls.
AMD Detection
Filter out unanswered calls, voicemails, and busy signals, plus, ensure seamless call connections so agents focus solely on live customers.
Live Call Monitoring
Monitor calls in real time to maintain top-tier quality assurance and compliance, allowing supervisors to effectively coach agents in real time.
Leads Management
Efficiently manage and track leads to keep flowing opportunities in lead magnet with an integrated CRM that logs call details and insights.
Agent Reminders
Keep agents on track with automated reminders for follow-ups, scheduled calls, and important tasks, ensuring timely and effective customer interactions.
Whisper Coaching
Provide real time coaching to agents during live calls with whisper coaching to offer guidance without the customer’s acknowledgment.
Call Recording
Record and store all calls securely for quality assurance, training, and compliance purposes, with easy access to review recordings for continuous improvement.
Caller Id Pool
Increase call answer rates with a caller ID pool that rotates displayed numbers to match local area codes, enhancing the effectiveness of your outbound dialing software.
Reporting and Analytics
Track key metrics and statics, which enable data driven decisions for continuous improvement in an outbound call center solution and a B2B outbound call center.
Speak to our sales representative today
Learn how you can engage your audience and cater to customers in the most engaging way using one of the best outbound call center solutions in a free consultation call.
AI Auto Dialers in iCallify
The outbound call center solution provides access to advanced, automated outbound dialing tools to elevate the performance of B2B outbound call centers.
Fastest dialing mode
Predictive dialer
Minimize the idle time of agents by predicting agents’ availability and staying ready with the next calls to assign. Predictive dialing supports a flexible dialing ratio to match changing the pace of agents attending calls. It dials multiple numbers in one go to connect with enough clients for agents to work with the utmost productivity. It is an ideal dialing mode for lead filtering, cold calling, telemarketing, survey, telesales, and similar campaigns.
A balance of speed & efficiency
Power Dialer
This mode of auto dialing focuses on both speed and efficiency to balance productivity and connection ratio. As soon as a call is disconnected, it will auto dial the next number to connect to the agent. It does not wait for an agent to show availability to take the next call. This helps in boosting productivity by adding more responsibility of answering calls quickly. On the other hand, it ensures agents are available once calls are connected to customers. It is good for sales, surveys, and feedback campaigns.
Review details before calling
Preview dialer
The auto dialing speed of the preview dialer depends on the speed of agents to grasp the customer information as it dials the next call once the agent gives a signal to proceed with auto dialing. Agents will see a preview of the lead to be connected before dialing the number by this auto dialing system. It gives room for preparation to agents to increase the chances of goal conversion. It is the most ideal auto dialing mode when you handle high potential customers, hot leads, collection, and similar campaigns.
Automate Outreach with a Broadcast
IVR Dialer
Easily broadcast automated messages to a wide audience with our IVR Dialer. This powerful tool allows you to deliver pre-recorded voice messages efficiently and effectively for assured consistent communication. Whether for reminders, notifications, or marketing campaigns, the IVR Dialer seamlessly connects with recipients, minimizes manual effort, and maximizes outreach. Its automated system handles high call volumes with ease, providing a reliable solution for engaging with your audience. Ideal for businesses looking to enhance their outbound call center solution, this feature ensures your message is heard loud and clear.
Connects to the
Leading CRM Systems
Your team’s calling activity is automatically logged and synced into your CRM to reduce manual input.
Third Party CRM Integrations Available
Related Articles
Dive into our comprehensive guides on maximizing the advantages of using outbound call center software with advanced technologies and best practices.
Frequently Asked Questions
There are multiple advantages of using iCallify, intelligent outbound call center software like:
- Improve sales conversations and increase sales
- Save time and other resources with automation
- Increase agent productivity and efficiency
- Handle mass communication automatically
iCallify supports campaign level and system wide DNC (Do Not Call).
iCallify supports all types of outbound campaigns such as sales, lead generation, telemarketing, telesales, cold calling, collection, follow-ups, surveys, feedback collection, and more.
