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Auto Dialer Software for Call Center
Best Auto Dialer Software Boost Your Call Connect Rate, Sales Ratio, & Other KPIs with Effective Outbound Dialer Software that Elevate Results of Your Outbound Calling Campaigns.Â
Boost Outbound Campaign Results with Auto Dialer Software
Automated dialer software, which is also known as an automatic dialer for call centers or a phone dialer, helps in accelerating the outbound calling campaigns with its amazing features. The auto dialer software for call center of iCallify is not confined to just dialing numbers. Certainly, they can also perform multiple other automated operations to help agents spend more time talking to customers. The automated call software can help agents work more productively by taking off tedious jobs of dialing numbers and waiting to connect with the customers. This indeed boosts the results of outbound calling campaigns up to 75%.Â
Steps to Configure Auto Dialer Software for Call Center
Set Up Your Campaign
Create your outbound calling campaign within the automatic dialer for call center, defining goals and customizing settings.
Upload Contacts / leads
Upload your contact list or leads into the automated dialer software with right details, ensuring data accuracy for optimal results.
Choose call with Agent or IVR
Select between live agents or an Interactive Voice Response (IVR) system based on your campaign needs to make outbound campaign effective.
Connect!
Initiate your campaign, letting the auto dialer for sales automate dialing, allowing agents to focus on productive conversations and improved results.
Key Features of Auto Dialer Software
The best auto dialer software has multiple auto dialing modes in it. Auto dialing is also part of our iCallify, intelligent call center software. Different outbound dialer software systems will have different features. Still, there are some common features available in all different types of auto dialing solutions.Â
CTI integration
Provide real time access to customer data during calls for a streamlined experience with CTI integration with dialer.
Pacing ratio
Adjust the call speed based on agent availability to ensure efficient handling of outbound campaigns to meet goals.
Answering Machine Detection
Identify and skip answering machines and connect agents only with live prospects.
Call recording
Match your quality benchmark by recording all calls for quality assurance, training, and compliance purposes.
Live Call Monitoring
Empower your supervisors to listen to live calls of agents and offer support and feedback in real time for better call handling.
Reports and Analytics
Detailed reports and analytics to effectively track campaign performance, agent productivity, and other business metrics.
Whisper Coaching
Enable supervisors to provide real time feedback to agents during real time calls without the customer acknowledgment
Call Transfer
Facilitate seamless call transfers to different agents or departments to enhance customer service and experience.
DNC Filter
Automatically filters numbers that have opted for DNC list, ensure compliance with regulatory requirements.
Which Auto Dialer Mode is the best fit?
Our auto dialer software for call center and businesses supports multiple types of auto dialers that can enhance the ROI of outbound campaigns by up to 150%.Â
Fastest dialing mode
Predictive Outbound Dialer
Minimizes the idle time of agents by predicting agents’ availability and staying ready with the next calls to assign. Predictive dialing supports a flexible dialing ratio to match the changing pace of agents attending calls. This auto dialer system dials multiple numbers in one go to connect with enough clients for agents to work with the utmost productivity. It is an ideal dialing mode for lead filtering, cold calling, telemarketing, survey, telesales, and similar campaigns.Â
A balance of speed & efficiency
Power Dialer
This mode of automated call software focuses on both speed and efficiency to balance productivity and connection ratio. As soon as a call is disconnected, it will auto dial the next number to connect to the agent. This automated dialer does not wait for an agent to show availability to take the next call. This helps in boosting productivity by adding more responsibility of answering calls quickly. This auto dialer solution ensures agents are available once calls are connected to customers. It is good for sales, surveys, and feedback campaigns.Â
Review details before calling
Preview dialer
The auto dialing speed of the preview dialer depends on the speed of agents to grasp the customer information as it dials the next call once the agent gives a signal to proceed with auto dialing. Agents will see a preview of the lead to be connected before dialing the number by this automatic dialer for call center. This automated call software gives room for preparation to agents to increase the chances of goal conversion. It is the most ideal auto dialer for sales when you handle high potential customers, hot leads, collection, and similar campaigns.Â
Automate Message Broadcasting Â
IVR Dialer
This auto dialer for call center allows businesses to broadcast automated messages to a large audience. This mode of automated dialer software is perfect for sending out appointment reminders, alerts, and promotional messages. It reduces the need for manual dialing, freeing up agents to handle more complex tasks. This automated dialer is ideal for use in customer service, marketing campaigns, and other areas in which reaching a large audience quickly is crucial. Â
Speak to our sales representative today
Learn how you can engage your audience and cater to customers in the most engaging way using one of the best Auto Dialer Software for Call Center in a free consultation call.Â
Connects to the
Leading CRM Systems
Your team’s calling activity is automatically logged and synced into your CRM to reduce manual input.
Third Party CRM Integrations Available
Related Blog
Explore our blog posts for in-depth insights on auto dialer software for call centers, sales, and more to learn how you can enhance your call center’s performance.Â
Frequently Asked Questions
If you are running outbound campaigns, then using an auto dialer solution can help you speed up the processes and save the time of your existing resources. You can maximize outputs, even with the same resources.
Each auto dialer solution for call centers has specific pros and cons depending on the nature of the campaign. Thus, the nature of the campaign and the goals to be converted can define the right auto dialing system.
The auto dialer software for call centers will automate dialing for you. Using a GUI based web app, you can choose auto dialing mode and other configurations.
