Frequently Asked Questions
Preview dialer can bring excellent results for handling warm or hot sales leads or follow-up calls with customers. It is also good for handling premium clients or collection campaigns.
It slows down outbound campaigns because it gives time to the agent to be prepared and show readiness to take the call. Thus, it can increase the total call duration, but it is worth giving time to the agent to prepare for an important deal.
- It can increase sales and conversion rate
- It eliminates dropped calls
- It increases the efficiency of agents and boosts morale