iCallify, intelligent omnichannel contact center software provides live chat support to streamline and fast forward the conversations with your website visitors. You can deliver an effortless and personalized experience to your buyers by helping them make better sales choices. Simultaneously, reduce the hassle of your clients calling the customer care center and staying in the queue with live chat support. Call center live chat solution also helps in improving agent productivity by providing support to handle multiple chats in parallel.
iCallify, omnichannel call center solution provides an array of features to the live chat user with its chat software for call centers and businesses. It can be easily integrated with a website or even a mobile app or messenger to provide centralized customer support to your clients.
- Custom branding of the live chat widget
- Contact form to collect customer information
- Rich media support
- Emoticon support
- File exchange support
- Chat templates
- Chat logs and history
Increase checkout and sales
The call center live chat software can be used to provide instant answers to the buyers’ questions related to products. Agents can also provide assistance throughout the checkout process to increase sales.
Engage buyers to increase revenue
Leverage the full potential of cross-selling and upselling by giving the suggestion of relevant products or products that complement the current purchase of your customers. Boost your sales and revenue graphs with this magical tool of call center chat solution.
Provide proactive customer support
Deliver asynchronous customer support in which customers can receive responses without getting engaged in a phone line. Add flexibility and convenience to your customer support campaigns to level up customer service campaigns and their results.