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WhatsApp Contact Center Solution
Engage customers and buyers via the most prevalent communication channel, WhatsApp business solution integrated into the call center software.
Uplift Customer Service with WhatsApp Contact Center Solution
Billions of people use WhatsApp as a communication channel, which makes it the most prevalent communication channel. Its inclusion revolutionizes sales and customer care campaigns. iCallify, WhatsApp call center software, supports WhatsApp as one of the communication channels to let you onboard, engage, and support your clients. Assign WhatsApp chats to agents with multiple chat support and agent lock-in features. Keep logs of WhatsApp conversations within the WhatsApp contact center solution to handle future conversations based on context. Rich media support and emoticons can help you add emoticons in boring chat to build an engaging customer experience.
Key features
iCallify, call center WhatsApp solution supports diverse WhatsApp business solution communication features that help in engaging clients and buyers to increase the success rate. You can use this platform to connect with clients via a simplified and personalized communication tool.
Multiple WhatsApp Number Support
Seamlessly manage multiple WhatsApp numbers within a single WhatsApp call center software for streamlining interactions.
Rich media support
Send images, videos, GIFs, documents, and more through WhatsApp contact center solution, making interactions more captivating.
Two-way WhatsApp chat support
Boost customer satisfaction with real time, two way communication using WhatsApp business solution integrated into dialer software.
Chat transfer
Effortlessly transfer chats between agents in the WhatsApp contact center solution, ensuring customers receive seamless care.
Chat history
Maintain comprehensive logs of all WhatsApp conversations for contextually relevant support with WhatsApp call center software.
Reports
Generate detailed reports on a WhatsApp contact center solution for interactions, engagement, and other KPI assessment and evaluation.
Key benefits
WhatsApp contact center solution has several benefits by combining the power of call center software and a WhatsApp business solution.
Elevate the customer experience
Use WhatsApp contact center solution to deliver exceptional customer service and elevate the client experience by engaging clients in contextual conversations via their favorite communication tool. Assign WhatsApp chats to skilled agents who can resolve client issues. This communication channel enhances the complete customer journey with a positive experience.
Centralized control
Integrate multiple WhatsApp numbers with iCallify, WhatsApp contact center solution. Engage with clients via different numbers of a WhatsApp business solution using a single platform, iCallify. This creates a centralized platform to conduct and control client communication via WhatsApp.
Single channel, multiple utilities
WhatsApp call center software offers several utilities for any business. Thus, omnichannel contact center software incorporates a WhatsApp business solution as a key communication channel. Some popular utilities of WhatsApp in the call center are:
- Send appointment or booking reminders
- Send overdue bill notifications
- Send delivery notifications
- Conduct a survey
- Gather customer feedback
- Verify customers
- Conduct customer onboarding
- Provide customer support
Speak to our sales representative today
Use WhatsApp contact center solution to engage more clients using rich communication features of call center and WhatsApp business solution.
Related Articles
Take advantage of expert advice and tips shared in these articles to learn how to take advantage of WhatsApp call center software.
Frequently Asked Questions
Yes, iCallify, WhatsApp solution will deliver and notify your agents for all WhatsApp chats that are sent to your WhatsApp business numbers. Your agents can also respond to this chat and have a WhatsApp conversation using iCallify, contact center solution.
iCallify is not just an omnichannel contact center solution, but it is an intelligent call center software. Its smart algorithms lock the WhatsApp chat of a customer for other agents as soon as one of the agents responds to that customer. This will avoid any chaos in WhatsApp chat support.
WhatsApp in iCallify, call center software supports unlimited chat sessions. But, depending on your infrastructure and workforce, the number of WhatsApp chat sessions can be defined. Ideally, one agent can handle two to four chat sessions effectively in parallel.
