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WhatsApp Contact Center Software
Engage customers and buyers via the most prevalent communication channel, WhatsApp business solution integrated into the call center software.Â
Uplift Customer Service with WhatsApp Contact Center Solution
Billions of people use WhatsApp as a communication channel, which makes it the most prevalent communication channel. Its inclusion revolutionizes sales and customer care campaigns. iCallify, WhatsApp call center software, supports WhatsApp as one of the communication channels to let you onboard, engage, and support your clients. Assign WhatsApp chats to agents with multiple chat support and agent lock-in features. Keep logs of WhatsApp conversations within the WhatsApp contact center solution to handle future conversations based on context. Rich media support and emoticons can help you add emoticons in boring chat to build an engaging customer experience. Â
Key Features of Whatsapp Integration with Call Center
iCallify, call center WhatsApp solution supports diverse WhatsApp business solution communication features that help in engaging clients and buyers to increase the success rate. You can use this platform to connect with clients via a simplified and personalized communication tool.Â
Multiple WhatsApp Number Support
Seamlessly manage multiple WhatsApp numbers within a single WhatsApp call center software for streamlining interactions.
Rich media support
Send images, videos, GIFs, documents, and more through WhatsApp contact center solution, making interactions more captivating.
Two-way WhatsApp chat support
Boost customer satisfaction with real time, two way communication using WhatsApp business solution integrated into dialer software.
Chat transfer
Effortlessly transfer chats between agents in the WhatsApp contact center solution, ensuring customers receive seamless care.
Chat history
Maintain comprehensive logs of all WhatsApp conversations for contextually relevant support with WhatsApp call center software.
Reports
Generate detailed reports on a WhatsApp contact center solution for interactions, engagement, and other KPI assessment and evaluation.
Key benefits
WhatsApp contact center solution has several benefits by combining the power of call center software and a WhatsApp business solution.Â
Elevate the customer experience
Use WhatsApp contact center solution to deliver exceptional customer service and elevate the client experience by engaging clients in contextual conversations via their favorite communication tool. Assign WhatsApp chats to skilled agents who can resolve client issues. This communication channel enhances the complete customer journey with a positive experience.
Centralized control
Integrate multiple WhatsApp numbers with iCallify, WhatsApp contact center solution. Engage with clients via different numbers of a WhatsApp business solution using a single platform, iCallify. This creates a centralized platform to conduct and control client communication via WhatsApp.Â
Single channel, multiple utilities
WhatsApp call center software offers several utilities for any business. Thus, omnichannel contact center software incorporates a WhatsApp business solution as a key communication channel. Some popular utilities of WhatsApp in the call center are:Â
- Send appointment or booking reminders
- Send overdue bill notifications
- Send delivery notifications
- Conduct a survey
- Gather customer feedback
- Verify customers
- Conduct customer onboarding
- Provide customer support
Speak to our sales representative today
Use WhatsApp contact center solution to engage more clients using rich communication features of call center and WhatsApp business solution.Â
Related Blog
Take advantage of expert advice and tips shared in these articles to learn how to take advantage of WhatsApp call center software.Â
Frequently Asked Questions
WhatsApp call center software enables businesses to connect with customers via WhatsApp, seamlessly integrating it into their call center operations. This allows for faster response times, personalized communication, and improved customer satisfaction.
Omnichannel WhatsApp integration centralizes customer interactions from WhatsApp alongside other channels, such as email and voice calls, ensuring consistent and unified communication across platforms.
Integrating WhatsApp with call center software allows agents to handle customer queries in real time, automate routine responses, and manage conversations efficiently from a single dashboard.
Yes, WhatsApp for business integration helps businesses connect with potential leads quickly, share updates, and provide instant support, making it an effective tool for lead generation and nurturing.
WhatsApp call center software leverages end-to-end encryption and secure integrations to ensure customer data privacy and compliance with industry regulations.
Key features include omnichannel WhatsApp integration, automated chatbots, real-time analytics, seamless CRM integration, and a user-friendly interface to enhance customer engagement.
