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WhatsApp Contact Center Software
Engage customers and buyers via the most prevalent communication channel, WhatsApp business solution integrated into the call center software.
Uplift Customer Service with WhatsApp Contact Center Solution
Billions of people use WhatsApp as a communication channel, which makes it the most prevalent communication channel. Its inclusion revolutionizes sales and customer care campaigns. iCallify, WhatsApp call center software, supports WhatsApp as one of the communication channels to let you onboard, engage, and support your clients. Assign WhatsApp chats to agents with multiple chat support and agent lock-in features. Keep logs of WhatsApp conversations within the WhatsApp contact center solution to handle future conversations based on context. Rich media support and emoticons can help you add emoticons in boring chat to build an engaging customer experience.
Key Features of Whatsapp Integration with Call Center
iCallify, call center WhatsApp solution supports diverse WhatsApp business solution communication features that help in engaging clients and buyers to increase the success rate. You can use this platform to connect with clients via a simplified and personalized communication tool.
Multiple WhatsApp Number Support
Seamlessly manage multiple WhatsApp numbers within a single WhatsApp call center software for streamlining interactions.
Rich media support
Send images, videos, GIFs, documents, and more through WhatsApp contact center solution, making interactions more captivating.
Two-way WhatsApp chat support
Boost customer satisfaction with real time, two way communication using WhatsApp business solution integrated into dialer software.
Chat transfer
Effortlessly transfer chats between agents in the WhatsApp contact center solution, ensuring customers receive seamless care.
Chat history
Maintain comprehensive logs of all WhatsApp conversations for contextually relevant support with WhatsApp call center software.
Reports
Generate detailed reports on a WhatsApp contact center solution for interactions, engagement, and other KPI assessment and evaluation.
Key benefits
WhatsApp contact center solution has several benefits by combining the power of call center software and a WhatsApp business solution.
Elevate the customer experience
Use WhatsApp contact center solution to deliver exceptional customer service and elevate the client experience by engaging clients in contextual conversations via their favorite communication tool. Assign WhatsApp chats to skilled agents who can resolve client issues. This communication channel enhances the complete customer journey with a positive experience.
Centralized control
Integrate multiple WhatsApp numbers with iCallify, WhatsApp contact center solution. Engage with clients via different numbers of a WhatsApp business solution using a single platform, iCallify. This creates a centralized platform to conduct and control client communication via WhatsApp.
Single channel, multiple utilities
WhatsApp call center software offers several utilities for any business. Thus, omnichannel contact center software incorporates a WhatsApp business solution as a key communication channel. Some popular utilities of WhatsApp in the call center are:
- Send appointment or booking reminders
- Send overdue bill notifications
- Send delivery notifications
- Conduct a survey
- Gather customer feedback
- Verify customers
- Conduct customer onboarding
- Provide customer support
Speak to our sales representative today
Use WhatsApp contact center solution to engage more clients using rich communication features of call center and WhatsApp business solution.
Related Blog
Take advantage of expert advice and tips shared in these articles to learn how to take advantage of WhatsApp call center software.
Trusted by Thousands of Businesses Worldwide
Michael Thompson
Sales Director
USA
"The outbound call center software boosted our team’s efficiency with auto-dialing and real-time analytics. Easy to use, reliable, and great for scaling sales outreach."
Thabo Mokoena
Customer Service Manager
South Africa
"This call center software helped us streamline inbound and outbound calls, improve response times, and give agents better tools to serve customers efficiently."
Emma Wilson
Operations Head
UK
"Using the IVR system with voice broadcasting made customer communication seamless. It saved time, automated routine interactions, and helped us reach larger audiences with clear messaging."
Akinbiyi David Oluwole
Managing Director
Nigeria
"iCallify has proven to be a highly reliable and scalable omnichannel contact center solution, transforming the way we manage customer communications. The platform delivers exceptional call quality, intelligent routing, and real-time analytics, enabling our team to handle customer interactions more efficiently and professionally...Read more"
Frequently Asked Questions
WhatsApp integration enables call centers to handle customer conversations directly through WhatsApp, combining messaging, voice, and multimedia support within the call center platform.
It allows instant, personalized communication with customers via WhatsApp, offering quick responses, multimedia sharing, and better tracking all from a unified interface.
Yes. iCallify supports omnichannel communication, so WhatsApp chats can be managed alongside calls, emails, and social media in one platform.
Absolutely. iCallify ensures data privacy and compliance with WhatsApp Business API standards and applicable regulations to protect customer information.
Yes. iCallify integrates WhatsApp chat history with CRM data, helping agents provide personalized and efficient customer support.
Contact iCallify to enable WhatsApp Business API integration, set up your account, and train your agents for seamless multi-channel customer support.