Helpdesk Call Center Solution

Omnichannel interaction with a help desk ticketing solution blended in a powerful contact center solution to manage customer support requests proactively.

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iCallify, helpdesk call center solution is a perfect combination of a technical support ticket software and an omnichannel contact center solution. It simplifies the whole complicated concept of technical customer support with a feature rich help desk call center solution. It provides access to all features of an omnichannel call center solution to end users to connect with the technical team to raise a concern via their favorite communication channel. Customers will also be able to track their concern tickets and status via their preferred mode of communication.

On the support side, iCallify, help desk contact center software provides a complete helpdesk ticketing system integrated within a feature rich call center solution. Thus, without leaving the call center software, agents can raise, track, assign, lock, and update support tickets. This powerful, robust, and scalable help desk contact center solution is capable of idealizing the whole process of customer concern management in a more professional and streamlined manner.

Learn how you can create an engaging and bespoke experience for your customers with a powerful helpdesk call center solution.

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Key Features

iCallify, helpdesk contact center solution is empowered with amalgamated features of a feature rich help desk ticketing system and an omnichannel contact center solution to modernize technical customer support.

Digital communication channels
Live dashboards of tickets and calls
Unlimited call queues
Customized IVR
Sticky agent
Skill based routing
Predictive dialer
Power dialer
Preview dialer
Automated callback scheduling
Ticket groups
Ticket labeling
Ticket assignment
Lock and release ticket
Remote collaboration
Automation rules
Reports
And more

Top reasons to use iCallify for helpdesk ticket management

Modernize technical support center

Stop standardizing your technical support campaigns with a standard call center solution. Rather use an exclusively built platform to handle the workforce and customer in an engaging and streamlined manner. iCallify, helpdesk contact center solution can help you transform your legacy support center into a modern technical engagement center that resolves issues and provides a jaw-dropping customer experience.

Elevate customer happiness

Make the life of your customers easier by eliminating technicalities related to help desk ticketing software. Rather give them an opportunity to use their favorite touch-point to connect with your support team to raise and track their concerns. Let your customers feel happy about your proactive support provided in a hassle free manner.

Save the time of agents

Abolish the process of managing two different solutions to handle customer concerns. It not only removes monotonous and redundant jobs like managing data records in both systems, but it also gives the flexibility of software usage. Agents don’t need to juggle between two different platforms to handle a single ticket. Save the time of agents to use it more productively and resolve customer tickets faster.

Streamline jobs for optimal performance

iCallify, helpdesk call center software streamlines jobs of managing tickets by the customer support team and handling technical aspects of the technical support team. It will save the accurate copy of data in both systems and preserve tickets getting tempered by two different people to reduce anomalies. Enjoy optimal team and platform performance with best-in-class software.

Frequently Asked Questions

It is a comprehensive solution that provides all features of an omnichannel contact center solution and a feature rich help desk ticketing software. It eliminates surplus jobs and amplifies flexibility to manage customer support requests.

You can simplify the technical support process with this platform by eliminating all technicalities for them. You can also lift up customer experience by giving them the flexibility of communication channels to connect with your customer support team. Additionally, it helps in workforce optimization, performance improvement, etc.

Yes, iCallify supports integration with third party solutions. You can integrate enterprise grade software, billing system, CRM solution, or any other platform to further enhance your ticket management to provide faster resolution.

Revolutionize your approach to handling technical customer support with a modern helpdesk contact center solution, iCallify.

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Helpdesk Call Center Solution

Key Features