We are extremely happy to announce that we have launched iCallify version 3.0. We are persistent to make this intelligent call center software more and more advanced and feature-rich to benefit our customers and future iCallify users. This contact center solution has been benefiting businesses since it was launched with its intelligent and smart features.
We have come up with the next version of this intelligent contact center software with omnichannel communication features. The new features for admin, agents, and supervisors are added to empower them with the futuristic solution.
Below is the list of major features launched in the new version of iCallify.
Admin side features:
- Prepaid and postpaid billing module (for multi tenant call center software users)
- Billing invoice and receipt
- Login as a company admin/ super admin support
- SLA configuration – ACD and ASR level
- Agent call forwarding configuration – selective and normal
- Speed dial
- DISA (Direct Inward System Access)
- Bulk creation of new campaigns, queues, and agents
- Integration module (post-call start, connect, and end data)
- Fax support
- Security features: 2FA and whitelist IP addresses
Supervisor side features:
- Supervisor module with advanced supervision features: Barge, coach, monitor, and call transfer
- Real-time dashboard with added features: agent break and logout details, peer registration, and live call broadcasting
Agent side features:
- Manual calling via SIP softphone with call recording
- Internal calling via SIP dialer or a web phone
- Call transfer to the external group via a mobile SIP dialer or a PC dialer
Along with these amazing features, this omnichannel contact center solution has also added some value added features in this software for call centers. The respective user from admin, supervisor, and agent will get access to these reports depending on their role and access.
Reports related to billing module:
- CDR
- Call detail plan
- Agent call summary
- Payment reports
Reports
- Callback queue
- Notification
- Platform reports
iCallify version 3.0 is loaded with amazing features to enhance the working models of call centers and any other businesses. iCallify, intelligent call center software is now more powerful with intuitive features to support and improve operations.
In addition to that, to support businesses that are interested in using multi tenant call center software, we have added the most useful add-on and several features related to it, which is billing. Call center software billing for tenants has been simplified and automated with this amazing add-on.
The iCallify version 3.0 also has multiple enhancements to existing features and functionalities to provide added benefits to the users of this version.
iCallify version 3.0 is now live and you can upgrade to it. To upgrade to version 3.0 of this intelligent call center software, all you need to do is contact our team.
Our team will take care of assisting and helping you with this software upgrade person. Feel free to book a meeting to get answers to your queries or to book a product walkthrough.
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