The call center industry is one of the ever evolving industry verticals. There are so many fascinating innovations in this industry that it has proven its worth as an emerging tech-driven industry. To back the rapid expansion of the call center industry, call center software solutions are also gearing up. Development companies are leaving businesses and call centers awestruck with a masterpiece of tech and innovation in terms of the call center solution. Certainly, a white label contact center solution is one of these types of innovative platforms that are buzzing the industry with its powerful features and amazing benefits.
Interestingly, with the evolution of technology, businesses have evolved multiple ways to use different tech solutions, including call center solutions. Definitely, there are endless use cases and benefits of white label solutions. Therefore, it is not possible to cover each one of them in the short time span that you have devoted to this blog post. Certainly, you can connect with us to discuss more about it. However, to make your visit worthwhile, we will cover the most important benefit and use case of this platform and that is scaling up your business and revenue generation using this white label solution. As a result, you can use the most powerful form of this software. Moreover, you can make money using this solution. So, are you ready to get deeper into details?
Boost Sales and Streamline Operations with iCallify’s White Label Call Center
We will cover the following points in this blog post to give a detailed insight into this subject matter.
So, without any further delay, let us satisfy your thirst for knowledge with a detailed discussion on this thought provoking topic.
1. What is a Call Center Platform?
Fundamentally, it is a software solution that facilitates the management of inbound and outbound calls in a call center. Moreover, modern day solutions can also manage blended campaigns within the same account. Certainly, these solutions support wide ranging features for seamless management of inbound, outbound, and blended campaigns.
2. Major Three Types of Contact Center Solutions
There are different types of call center solutions available in this industry. For example, open source and enterprise; cloud and on-premises, and the list goes on. As we are talking about white label solutions for scaling up revenue, we will talk about types of software based on their functional advancements.
Call Center for Small Business
As the name suggests, this is a small scaled solution that is developed to meet the needs of small businesses. Certainly, these businesses will need fewer features at cheaper rates. You can expect minimum functionalities in this solution with just a single mode of communication, which is voice calling.
Enterprise Call Center Solution
This solution is developed for large scale enterprises and service providers. Therefore, it will have all the advanced features that you can think of. Moreover, enterprises often invest in adding competitive features to these solutions such as AI assistants, chatbots, and more into this software. Additionally, they prefer a comprehensive solution. Therefore, they integrate multiple third party business tools into this software. For example, it will have CRM, IP PBX, human resource management, and similar tools integrated into the software for streamlined operations. Besides, it will support omnichannel communication to meet the unified communication needs of enterprises and their clients.
Custom Call Center Software
Again, the name is self-explanatory. This solution is completely custom software. The development company either develops it from scratch or customizes any existing call center solution to build a custom platform that can meet all predefined needs and demands of the call center. For example, it can have multiple communication channels that are selected by the business rather than having just one or all unified communication channels. Likewise, there can be several powerful communication features or competitive features in this software. In short, this solution can be as advanced or as basic as the business requires.
Fundamentally, enterprise and custom call center software solutions are white labeled. Obviously, businesses looking for these solutions will have allotted budgets to invest in advanced technology. On the other hand, small businesses often settle down with a non-branded solution. However, with iCallify, even a small business can get access to the white label solution despite having budget constraints. Team iCallify has different pricing models that can help small businesses get the best solution with white labeling.
To learn more about pricing models for small businesses, simply connect with the team and they will provide the required details.
3. What is a White Label Solution for Call Centers?
A white label contact center solution is the software for call centers that carry your business branding instead of the development company. For example, if you use the white label solution of iCallify, it will replace all its branding elements with your company’s branding components.
Certainly, the features remain unchanged from those discussed during the software purchase, and the software’s branding is tailored to reflect your business identity. Your call center software provider will facilitate the customization of themes for seamless brand identity alignment.
By incorporating your business brand elements such as your product name, company name, logo, login screen, and other elements, you can utilize this software to provide call center services under your business brand. Certainly, there are endless use cases for a white label solution, but the biggest one is scaling up your revenue channel.
In the past, businesses typically employed a white label call center solution with the SaaS (Software as a Service) model to drive revenue. However, in the modern era, various innovative opportunities have emerged to establish revenue generating channels.
Suppose you are thinking about whether to invest in a white label solution or not. In that case, we recommend reading our blog post that covers the major benefits of investing in a white label solution for call centers. This blog post covers features, advantages, drawbacks, and all other vital details of having a white label solution.
4. iCallify: A White Label Call Center Solution
What is iCallify?
To understand what white label iCallify is, it is worth learning what iCallify itself is.
iCallify is a renowned contact center solution that has been empowering call centers, businesses, and enterprises across industries with its interesting and powerful offerings. It is regarded as one of the most advanced solutions in this industry because it is highly scalable, flexible, robust, and customizable. Moreover, it supports all different types of campaigns in a call center such as inbound, outbound, and blended.
Additionally, this solution is available in advanced and exclusive software forms, too. For example, you can use an inbound call center solution if you are interested in managing only inbound campaigns. The stated solution offers advanced and exclusive features to boost the performance of inbound campaigns. Likewise, there are several theme or utility specific solutions available with iCallify.
Notably, iCallify reached the top position in the list of top software for call centers because of its innovative features. It is regarded as an intelligent solution because it incorporates cutting-edge technologies. Moreover, it incorporates predictive analytics to empower call centers and businesses with the power of AI. Additionally, iCallify has automation, performance optimization, and scalability features to empower its users.
iCallify is also a multi tenant solution, which makes it perfect to run a call center business because you can create multiple call center software instances effortlessly. Furthermore, it comes with an inbuilt billing module to support billing and invoicing functionalities seamlessly and automatically.
In short, iCallify is a versatile and advanced form of intelligent call center solution that can empower all business models to do better.
What is a White Label iCallify Solution?
As the name suggests, you can get a white label version of iCallify. Simply put, the theme and other brand elements of iCallify will be replaced with your business’s branding elements. The white labeling of iCallify will provide access to an enterprise call center solution with all advanced features and functionalities. For example, it will support multi tenancy, unified communication, automated billing, cloud native apps, and many more advanced characteristics that you need to run your call center business seamlessly.
5. A Guide to Scale Your Revenue With iCallify: White Label Contact Center Platform
Interested in making money by using a powerful contact center solution, iCallify is here at your disposal. Here is a stepwise guide that can help you scale up your revenue with iCallify.
5.1 Define Your Business Model
Using a powerful solution, you can run different business models. Certainly, iCallify is a custom call center software solution. Therefore, you can customize it as per your business needs and demands. Moreover, you can host it over your cloud platform to make it more scalable in terms of supporting expansion.
Three major business models to choose from are listed here as per the industry trends:
A. SaaS (Software as a Service)
Fundamentally, it is the most basic version of the business model using a multi tenant solution. You can use iCallify to set up a call center for small businesses and offer them hosted services.
B. PaaS (Product as a Service)
You can resell the software as a complete product and generate revenue. You can create different plans for licensing to make it a more purchasable product. Additionally, you can also offer a white label solution to make more money.
C. UCaaS (Unified Communication as a Service)
It is an omnichannel solution for call centers. Therefore, you can also use it to offer unified communication services to manage customer care and sales campaigns more effectively.
You can choose any one or all three models from the above-mentioned ones to get started with your business.
5.2 Get White Label iCallify Solution
Once you define the business model, you can choose features, functionalities, communication channels, and other components you need in your iCallify. Undoubtedly, iCallify has everything you need. Moreover, customization is also available to meet your custom business needs. You can get the best version of iCallify along with white labeling. Remember, white labeling is a must to run your own branded business and build a sustainable and scalable revenue generation business.
5.3 Launch Your Business
Once you are ready with the software and plan, the next step is launching. As per the expert advice, it is always good to launch a business in a targeted area and gradually grow and add more offerings. You can also adopt this recommendation. Additionally, before launching, you must have a clear plan and team setup for you. For example, you need to have a marketing, sales, and customer care plan and team ready.
Once you are ready with all the preparations, this is the time to hit the market. With the right team and strategy, you will start generating revenue using iCallify. Moreover, you can continue evolving features and offers to keep boosting your revenue. iCallify is renowned for its scalability. Therefore, it will match the bandwidth with your rate of success and expansion. As a result, you can seamlessly grow and scale your business and revenue generation.
6. Concluding Notes
In conclusion, iCallify is a highly reliable, feature-packed, tech-driven, and engaging platform that comes with a powerful toolkit to support different business models. Whether you want to get started as a call center software provider or if you want to capture multilingual business with the UCaaS model, this solution covers you completely. Use its core competency and your smart strategies to increase revenue and dominance in the market. Moreover, the tech team of iCallify will come up with different innovations to help you stay competitive and ahead of the curve.
In a nutshell, the white label version of iCallify provides you with everything that you need to commence and thrive your business in the call center industry. To learn more about this powerful and intelligent software, book a free demo, and get a free consultation on how to benefit from a call center solution, contact us NOW!
Leave a comment