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iCallify Successfully Completed Webinar: The Evolution of Call Center Software in Healthcare

  • September 2, 2022

We love spreading knowledge and contributing to the community with our experience and expertise in the call center industry. To benefit the call center industry, we have launched a lifetime free edition of iCallify intelligent call center software. We have also launched a call center software and technology forum to help people exchange thoughts and get a resolution to their queries related to this software in the community.

Furthermore, we conduct different webinars to benefit the community with our knowledge as a leading call center software provider. Recently, we conducted a webinar on the topic of “The Evolution of Call Center Software in Healthcare”.

We are happy to receive an amazing response to this webinar. In this 30 minutes long webinar, one of our team leaders took the audience on the journey of the revolutionary world of telehealth, which is also known as virtual healthcare that is evolved with the help of an intelligent call center solution.

The webinar was conducted by Nikunj Kayasth, Team Lead at Inextrix Technologies Pvt. Ltd. He has vast experience in call center solutions and the development of futuristic or tailored features of this software.

The webinar covers a complete insight to benefit call center software users, healthcare industry professionals, healthcare facilities and organizations, and other professionals interested in healthcare or a call center solution.

The topics covered in this webinar are listed below:

  • How healthcare industry has evolved?
  • How does an intelligent call center solution contribute to empowering the healthcare industry?
  • What are the major advantages of using intelligent call center software for healthcare providers?
  • What is telehealth and virtual healthcare?
  • What is the role of a call center solution in virtual healthcare?
  • What are must have features in a healthcare call center software solution?
  • What could be the value added features or add-ons in a healthcare call center solution that can empower virtual healthcare?

Nikunj initiated the webinar with common and fundamental information about the healthcare industry and the role of a healthcare call center solution in that industry. He also explained what makes it a reliable call center software for the telehealth industry in detail.

This webinar not only gives insight into the subject, but also gives more details on how to choose the right healthcare call center software to build your own virtual healthcare facility and gain several other advantages.

The webinar concluded with some really interesting endnotes to help businesses and serial entrepreneurs leverage this new trend of virtual healthcare.

If you missed this webinar, worry not! We have kept a recorded version of this webinar live on the iCallify YouTube Channel.

Watch the complete webinar on the topic of The Evolution of Call Center Software in Healthcare


We are going to exhibit at the upcoming India Africa ICT Expo 2022 in Ghana. We will exhibit our intelligent call center software along with call center software for telehealth. We also offer a lifetime free version of iCallify. To know more or to schedule a personal meeting.

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