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A Multi Tenant Call Center Solution: Everything You Need to Know

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  • October 28, 2022
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Call center solution is paving the way in almost all industry verticals. There are so many amazing applications of this software, which make it the most popular tool for customer care, sales, lead nurturing, customer relationship management, and more. This encourages call center software providers to come up with more inventions and benefit businesses with advanced features and functionalities. A multi tenant call center solution is one of the inventions made by the providers to empower businesses with a certain purpose.

In this blog post, we will delve deeper into the software and its goals and this blog post covers the following points:

  1. What is a multi tenant call center software solution?
  2. What is an omnichannel contact center solution with multi tenancy?
  3. What are the features available in the multi tenant solution?
  4. What is the importance of multi tenant software?
  5. Who can use the multi tenant software?
  6. Concluding notes
  7. Lifetime free edition of an intelligent call center software
  8. Connect with iCallify

Whether you have been using a call center solution for decades or if you are just getting started with your venture, knowing about the buzzword can help your business make some innovative business steps.

1. What is a multi tenant call center software solution?

Any software, whether it is a contact center solution or not, can be a single tenant or a multi tenant solution. The tenancy of the software is an architecture concept used to define how many users can be served by a single instance of the software. If a single instance of the software serves a single user, then it is called a single tenant system. Unlike that, if a single instance of the software serves multiple users, it is called a multi tenant system.

In simple words, if you use a call center dialer software solution for a single location or branch, then it is a single tenant solution. If it lets you use the software for multiple locations or branches, then it is a multi tenant contact center solution.

2. What is an omnichannel contact center solution with multi tenancy?

Omnichannel contact center software is software for call centers that supports omnichannel communication. This helps businesses to use all major unified communication channels like:

  • Voice calls
  • Video calls
  • SMS
  • Email
  • Whatsapp
  • Chat
  • Facebook
  • Twitter
  • And more

The omnichannel solution with multi tenancy is one of the most advanced solutions that empower businesses with multi tenancy and unified communication.

3. What are the features available in the multi tenant solution?

A multi tenant contact center solution will have all the features of a call center dialer software solution such as:

 multi tenant call center solution

In addition to the standard features, a multi tenant solution would have some specific features like:

  • Multi tenant support
  • Admin and super admin panels
  • Integrated call center billing solution
  • And more

Different call center software providers can have different features to offer. Customization of the features and adding new features with development is also possible with the right partner.

4. What is the importance of multi tenant software?

This software is emerging as a great tool for businesses. There are multiple applications of this software and its importance relies on the type of working environment. Let’s consider two major scenarios in which the multi tenant system is important.

  • A business with multiple call centers can benefit from a multi tenant solution. It makes the processes streamlined and administration easier with central control.
  • A business that wants to run a SaaS or PaaS model can use the multi tenant software to run their own business. The integrated call center billing solution can aid in using the system to run a business and offer call center services. The billing system will automate invoicing and billing processes to run the business.

5. Who can use the multi tenant software?

Similar to standard software for call centers, the multi tenant solution can also be used by any business. However, majorly this software is used by huge enterprises or call centers that have multiple call centers. It is also used by call center service providers and call center software providers to run their businesses.

6. Concluding notes

In conclusion, the multi tenant contact center solution is a great invention of the call center industry. Along with omnichannel contact center software, the multi tenant solution has its own advantages. Harnessing the power of this software in your favor can give new wings to your business. A business can get more control over processes and administer all business branches with better power. It can also help in giving a well defined revenue generating stream to businesses.

7. Lifetime free edition of an intelligent call center software

iCallify lifetime free edition

We have the most advanced multi tenant, omnichannel, feature rich, and scalable platform that sanctions the power of running a flawless call center business. We offer a lifetime free edition of the latest version of this software. It has extensive features to let you benefit your clients with the required features. The integrated billing system will help in automating billing for prepaid and postpaid models.

This software also supports excellent scalability, which means as soon as your business bandwidth increases, your software capacity in terms of concurrent calls, number of agent seats, etc. can be increased instantly.

8. Connect with iCallify

To know more about iCallify, multi tenant call center software feel free to browse this website. This website has explained major features and solutions available for free in the lifetime edition. To discuss your requirements or to book your free edition.

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