Key Features
iCallify, call center Facebook solution provides an integrated module that provides all features of a business Facebook page within the contact center platform. Take care of all your Facebook customer relationship and sales support activities using the key features available in iCallify, call center Facebook software.
- Single sign-on to manage Facebook and contact center software
- Multiple Facebook page management support
- Get notified of new posts, comments, and DMs (Direct Messages)
- Respond to comments and DMs
- Use emoticons
- Reports