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Twitter has emerged as one of the most effective platforms for consumers to share opinions, feedback, and experiences. A majority of Twitter users use this platform to share their concerns related to services or products they received from businesses. Thus, it is necessary to be active on Twitter to listen to these clients and respond to them to maintain a positive brand reputation and grow as a business brand that everyone loves.
iCallify, omnichannel contact center software provides an integrated Twitter solution. Using this platform, you can manage all Twitter related activities within the contact center software platform.
Key Features
iCallify, call center Twitter solution provides all amazing features related to the Twitter platform within the contact center software to simplify digital customer relationship management, plus, digital customer support.
- Simplified management of Twitter marketing within call center solution
- Tweet
- Reply to tweets or a DMs (Direct Messages)
- Rich media support in DM
- Reports
Key benefits
Digitize your customer support
iCallify, call center Twitter solution provides a comprehensive solution to aid you to digitize your customer support process in the most fashioned manner. Whether you are active on Twitter or not, your consumers will share questions, comments, concerns, and more. With iCallify, omnichannel contact center software with Twitter, you can manage customer concerns shared on Twitter more effectively to level up your customer support game.
Save resources
iCallify provides all features of Twitter within its omnichannel call center software. This helps you save manual efforts otherwise get wasted on switching back and forth from Twitter to a call center solution. It also helps in using existing agents to provide support on Twitter. This helps in saving resources to improve resource utilization and team performance.
Pace up with Twitter marketing and support
Twitter is one of the most popular social media marketing platforms used by consumers. iCallify, call center Twitter solution helps in handling Twitter marketing within the call center software to target this audience. Moreover, it lets you stay up on your game of digital brand reputation management.
Frequently Asked Questions
iCallify provides a module of Twitter within its omnichannel contact center software. This will help you review and manage all Twitter activities without leaving your call center software platform.
Yes, our call center Twitter solution provides two-way use of Twitter. It means you will not only be able to receive and respond to DMs and tweets, but you can also send a DM to clients and tweet on your Twitter profile using the iCallify platform.
iCallify provides complete administrative control to the admin users. The admin user can allocate or revoke access to the Twitter module to agents. This helps in defining and controlling, which agents will work on Twitter support.
Learn to leverage the full potential of the most popular social media platform to digitize your customer support process to the fullest.
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