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Helpdesk Call Center Solution
Omnichannel interaction with a help desk ticketing solution blended in a powerful contact center solution to manage customer support requests proactively.
iCallify, helpdesk call center solution is a perfect combination of a technical support ticket software and an omnichannel contact center solution. It simplifies the whole complicated concept of technical customer support with a feature rich help desk call center solution. It provides access to all features of an omnichannel call center solution to end users to connect with the technical team to raise a concern via their favorite communication channel. Customers will also be able to track their concern tickets and status via their preferred mode of communication.
On the support side, iCallify, help desk contact center software provides a complete helpdesk ticketing system integrated within a feature rich call center solution. Thus, without leaving the call center software, agents can raise, track, assign, lock, and update support tickets. This powerful, robust, and scalable help desk contact center solution is capable of idealizing the whole process of customer concern management in a more professional and streamlined manner.
Learn how you can create an engaging and bespoke experience for your customers with a powerful helpdesk call center solution.
Book a CallKey Features
iCallify, helpdesk contact center solution is empowered with amalgamated features of a feature rich help desk ticketing system and an omnichannel contact center solution to modernize technical customer support.
- Digital communication channels
- Live dashboards of tickets and calls
- Unlimited call queues
- Customized IVR
- Sticky agent
- Skill based routing
- Predictive dialer
- Power dialer
- Preview dialer
- Automated callback scheduling
- Ticket groups
- Ticket labeling
- Ticket assignment
- Lock and release ticket
- Remote collaboration
- Automation rules
- Reports
- And more
Top reasons to use iCallify for helpdesk ticket management
Modernize technical support center
Stop standardizing your technical support campaigns with a standard call center solution. Rather use an exclusively built platform to handle the workforce and customer in an engaging and streamlined manner. iCallify, helpdesk contact center solution can help you transform your legacy support center into a modern technical engagement center that resolves issues and provides a jaw-dropping customer experience.
Elevate customer happiness
Make the life of your customers easier by eliminating technicalities related to help desk ticketing software. Rather give them an opportunity to use their favorite touch-point to connect with your support team to raise and track their concerns. Let your customers feel happy about your proactive support provided in a hassle free manner.
Save the time of agents
Abolish the process of managing two different solutions to handle customer concerns. It not only removes monotonous and redundant jobs like managing data records in both systems, but it also gives the flexibility of software usage. Agents don’t need to juggle between two different platforms to handle a single ticket. Save the time of agents to use it more productively and resolve customer tickets faster.
Streamline jobs for optimal performance
iCallify, helpdesk call center software streamlines jobs of managing tickets by the customer support team and handling technical aspects of the technical support team. It will save the accurate copy of data in both systems and preserve tickets getting tempered by two different people to reduce anomalies. Enjoy optimal team and platform performance with best-in-class software.
Related Call Center Solution
Connect Customers with the Right Agent to Deliver Engaging and Personalized Experience.
Optimize your outbound calling campaigns to elevate your success rate with our smart dialers and other outbound calling features.
Maximize agent productivity and efficiency by running outbound calling campaigns in parallel to attending incoming calls. A single system with a blended calling competence.
Frequently Asked Questions
It is a comprehensive solution that provides all features of an omnichannel contact center solution and a feature rich help desk ticketing software. It eliminates surplus jobs and amplifies flexibility to manage customer support requests.
You can simplify the technical support process with this platform by eliminating all technicalities for them. You can also lift up customer experience by giving them the flexibility of communication channels to connect with your customer support team. Additionally, it helps in workforce optimization, performance improvement, etc.
Yes, iCallify supports integration with third party solutions. You can integrate enterprise grade software, billing system, CRM solution, or any other platform to further enhance your ticket management to provide faster resolution.
Revolutionize your approach to handling technical customer support with a modern helpdesk contact center solution, iCallify.
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