Best Call Center Software

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Omnichannel Call Center Software Features

Elevate Your Business Performance

Provide top-notch customer service and elevate your sales with comprehensive contact center features, seamlessly managing communications in a single platform.

Key Features

Multi-Tenant Support

Effortlessly scale and manage multiple clients with streamlined, secure access!

Supervisor / Manager

Lead teams to excellence, drive results, and foster growth with expert guidance!

User / Agent

Empower every interaction with smart and seamless call management tools.

User & Roles Management

Streamline access control and enhance security with tailored role assignments

Agent Portal with WebRTC

Empower agents with seamless real-time communication for better service.

Multi Timezone Support

Connect with global clients across various time zones to enhance collaboration and service.

Lead Management

Streamline your sales process with our smart solution that enhances tracking and conversion!

Automatic Call Distribution (ACD)

Transform your call handling with intelligent distribution for superior support.

Sticky Agent

Enhance call quality by prioritizing your best agents for critical customer needs.

Blacklist number

Manage your communication by preventing unwanted calls from reaching you!

Number Masking

Ensure confidential communication while connecting with your clients!

Conference calls

Experience clarity and connection in every team discussion, anytime, anywhere.

Web Form

Online forms collect essential customer data for effortless integration with your CRM and custom software solutions.

Custom Multi-level Dispositions

Arrange code in a multi-level structure for agents to search and select disposition easily

Call Routing

Enhance interactions by guiding calls to the best available team member

Call Barge, Monitor, Whisper

Empower your team with real-time supervision for optimal customer interactions.

SIP Trunks (BYOT Supported)

Powerful communication line carrying voice and data from client location to the internet.

Outbound Rules

Boost productivity with automated call flows tailored to your team's needs.

CallerID Groups

Deliver a personalized experience with dynamic ID management on every call.

DID Management

Empower your team with streamlined direct lines for top-tier client connections.

Multi Level IVR

Empower clients with smart, layered call navigation for quicker service access.

Time Condition

Maximize agent productivity by aligning calls with your customers' availability.

Conference

Dial into a global meeting with a shared number to connect from anywhere.

Call Queue

Streamline incoming calls and reduce wait times for your clients.

Ring Group

Connect multiple agents for optimal teamwork and enhanced customer satisfaction.

Feature codes

Maximize productivity with customizable dialing options for every agent!

Voicemail

Boost Customer Engagement with the Power of Effective Messaging Solutions

Click to Call

Instantly connect with your customers and enhance communication at your fingertips!

Webhooks

Instantly connect your systems for real-time data updates and enhanced communication.

Call Recordings

Transform insights from conversations into actionable strategies for improved performance.

Follow me

Route calls to multiple devices or numbers until answered or sent to voicemail.

Speed Dial

Automatically dials numbers from your contact list, simplifying call management.

Call Monitoring

Monitor live calls, guide agents silently, and ensure quality for better interactions.

Do Not Disturb (DND)

A phone feature that mute calls, notifications, and visual alerts for uninterrupted focus.

APIs for third party integrations

Connect effortlessly with your favorite tools to enhance your workflow and productivity.

Answering Machine Detection (AMD)

Detect voicemails instantly and boost call efficiency with smart call screening

Follow Up

Stay connected, keep the conversation going, and nurture those important connections!

Break Code

Embrace the thrill of innovation and discover pathways beyond the ordinary.

Wrap up time

The time an agent dedicates to finalizing tasks after a customer call to complete the interaction.

2-way messaging (WhatsApp, SMS)

Engage in real-time, two-way chats that enhance customer connections instantly!

Custom Fields for leads

Personalize your outreach with fields that capture every unique detail!

Preset (External number)

Easy access, instant connect Reach your contacts outside instantly!

Auto dialer

Power up your call center with automated dialing for seamless customer connections.

Predictive dialer

Boost call efficiency with smarter dialing that connects agents only to live prospects!

Power dialer

Level up your outbound strategy with dial automation built for success!

DNC control

Reach only the right audience by screening out restricted numbers automatically.

Blended calling

Balance incoming and outgoing calls for maximum efficiency and a smooth customer journey.

Prioritization

Transform your operations by strategically addressing the most critical customer needs!

Call routing strategies

Optimize customer experience by guiding calls to the right agents effortlessly!

Manual dialer

A system that empowers agents to connect directly with customers, one call at a time.

Automated callback scheduling

Elevate customer satisfaction by automatically scheduling callbacks when agents are busy.

Single system

Unify your tools to enhance communication and boost team productivity effortlessly.

Digital communication

Empowering Teams with Next-Level Tools for Effortless Customer Connections

Multitasking

Master Efficiency with the Ultimate Skill for Handling Multiple Tasks at Once in Call Centers

CRM popup

Empower Your Team with Immediate Access to Customer Data for Superior Sales Strategies

Call controls

Transform Your Calling Experience with Intelligent Call Management Solutions

Reports

Transform Data into Actionable Insights for Optimized Call Center Operations

Call transfer

Streamline Your Operations with Intelligent Call Redirection for Optimal Service

Call forwarding

Transform Your Customer Experience with Effortless Call Redirection at Your Fingertips!

Voicemail control

Revolutionize Customer Interactions with Advanced Voicemail Control Features!

Agent side reports

Elevate Your Call Center Strategy with Comprehensive Agent Side Reports & Analytics!

Live monitoring

Make your call center strategy more successful by using real-time monitoring and analyzing the results

Barge-in and whisper

Maximize Call Efficiency Using Barge-in and Whisper for Instant Agent Assistance

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