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Socialize with your customers using the most popular social network, Facebook, to build a strong emotional connect, using the contact center Facebook solution.
Facebook has been ruling the world with its amazing social networking features and business advertising functionalities. Consumers check Facebook for product reviews, business ratings, nearby choices, buying options, and much more along with social networking with friends and family. Using iCallify, call center Facebook solution, you can manage customer relationships on the Facebook platform without leaving iCallify. This comprehensive, omnichannel solution simplifies your job of strengthening the bond with customers interacting with your business on Facebook.
Key Features
iCallify, call center Facebook solution provides an integrated module that provides all features of a business Facebook page within the contact center platform. Take care of all your Facebook customer relationship and sales support activities using the key features available in iCallify, call center Facebook software.
- Single sign-on to manage Facebook and contact center software
- Multiple Facebook page management support
- Get notified of new posts, comments, and DMs (Direct Messages)
- Respond to comments and DMs
- Use emoticons
- Reports
Key benefits
Enhanced digital brand reputation
Don’t leave a negative impression on prospective and existing clients by not attending negative Facebook posts, comments, reviews, and mentions. Use iCallify, call center Facebook solution to listen to all business mentions and respond to all customer concerns. This will help in building and managing a positive digital brand reputation that cares for customers.
Boost results of Facebook marketing campaigns
Running Facebook marketing campaigns to capture B2C clients and increase sales during special sales and festive season offers is a great digital sales strategy. Using iCallify, call center Facebook software, this can turn out to be more effective. Instantly respond to all queries of prospective buyers to increase sales and opportunities for sales. All these Facebook conversations can be handled with a single platform, iCallify.
Maximize resource utilization
Don’t let your team waste time on a distractive platform, Facebook and at the same time, don’t let your client concerns stay unattended using our best in the industry Facebook solution for call center software. iCallify provides all Facebook business page features within the contact center software, so agents can respond to clients on Facebook, but without leaving iCallify. All activities will be logged and presented as reports, which ensures the fair usage of the Facebook platform.
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Frequently Asked Questions
iCallify is an intelligent omnichannel contact center platform that provides Facebook as one of the modules within the contact center software. Agents can use this module to support clients and buyers on Facebook using the iCallify platform.
iCallify, Facebook solution only supports organic Facebook activities. It doesn’t support the management of paid ads or other activities handled using the Facebook ad manager.
Yes, iCallify supports the management of multiple Facebook pages within the platform.
Learn how to take advantage of Facebook social networking to boost the growth of your business without losing any productive resources in a personalized demo call.
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