WhatsApp Business Calling – Now with iCallify
Switch to iCallify
The Smarter Avaya Alternative
Empower your call center with flexible, feature-rich software designed for businesses of all sizes. No restrictions, no limits-just results.
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Why Switch from Avaya?
iCallify, inbound call management software, is trusted by hundreds of global businesses for its superior functionalities and features. Anxious and agitated customers will get greeted by a smart IVR, which will work efficiently to pacify them and engage them until the customer is connected to the agent. The right automatic call distribution (ACD) can reduce the call queues by connecting the caller to the right agent. Connecting customers with the right agents helps to increase first call resolution (FCR) and customer satisfaction (CSAT).
The Challenges You Face with Avaya
Facing Avaya challenges? Its complex setup, steep learning curve, high costs, and limited support can slow operations and frustrate your team.
Restrictive Policies
Avaya's recent decision to only serve businesses with 200+ seats means many small and medium-sized businesses are left without support.
Outdated User Interface
Navigating Avaya’s complex interface can slow down your operations and frustrate your team.
Limited Automation
Say goodbye to tedious manual processes—Avaya lacks the automation features that modern businesses require.
Complex Implementation
Avaya’s lengthy setup and steep learning curve can delay operations and increase costs.
iCallify Provides Solutions
With iCallify, you’ll experience a seamless transition to a more efficient call center solution that grows with your business.
See How iCallify Outperforms Avaya
| Aspect | iCallify | Avaya |
|---|---|---|
| Company Type | Modern, agile call center software provider | Legacy enterprise communications company |
| Target Market | Serves businesses of all sizes (small to large enterprises) | Only serves businesses with 200+ seats |
| Business Model | Flexible, customer-centric approach | Enterprise-focused with strict minimum commitments |
| Core Features | Omnichannel communication, advanced IVR, multiple dialer options, AI capabilities, real-time analytics | Advanced features for enterprise customers |
| Customer Support | 24/7 live support, multiple channels, dedicated success managers | Limited support hours and resources |
| Deployment Options | Both cloud-based and on-premises solutions | Primarily cloud-based |
| Multi-Tenant Support | Yes, built-in | Not supported |
| Scalability | Scales from 1 to 1000+ seats seamlessly | Minimum requirement of 200 seats |
| Pricing Model | Flexible, transparent pricing with no hidden fees; affordable for SMBs | Complex pricing structure with additional costs for features |
| Implementation Time | Quick setup within days; minimal downtime during migration | Lengthy implementation (weeks/months) with potential downtime |
| Customization & Integration | Highly customizable and ready to be tailored as per customers' business requirements | Seamless integration with popular CRMs; comprehensive API access. No customization option available |
| Training Requirements | Minimal training due to intuitive interface; comprehensive onboarding available | Extensive training needed for users to adapt |
| Special Offers for Transitioning Customers | Special migration package for businesses affected by Avaya's policy change (under 200 seats) | No special offers available for transitioning customers |
| Service Continuity | Guaranteed service regardless of business size | Discontinuing service for under 200 seats |
Unlock Powerful Features with iCallify
Optimize your call center with iCallify’s intelligent software to streamline operations, boost customer satisfaction, and accelerate growth.
Intelligent IVR
Create seamless customer interactions with our advanced and highly customizable IVR system. Let your customers navigate effortlessly through options that suit their needs.
Omnichannel Support
Manage all communications from a single platform—voice, SMS, WhatsApp, and more! Engage with your customers where they are.
AI-Powered Dialers
Enhance agent productivity and streamline outreach with iCallify’s advanced AI-powered dialer, automating calls and optimizing connections for efficient campaigns.
Scalable Solutions
Whether you’re a startup or an enterprise, iCallify scales effortlessly from 1 to 1000+ seats. No more worrying about outgrowing your system!
Trusted by Thousands of Businesses Worldwide
Michael Thompson
Sales Director
USA
"The outbound call center software boosted our team’s efficiency with auto-dialing and real-time analytics. Easy to use, reliable, and great for scaling sales outreach."
Thabo Mokoena
Customer Service Manager
South Africa
"This call center software helped us streamline inbound and outbound calls, improve response times, and give agents better tools to serve customers efficiently."
Emma Wilson
Operations Head
UK
"Using the IVR system with voice broadcasting made customer communication seamless. It saved time, automated routine interactions, and helped us reach larger audiences with clear messaging."
Akinbiyi David Oluwole
Managing Director
Nigeria
"iCallify has proven to be a highly reliable and scalable omnichannel contact center solution, transforming the way we manage customer communications. The platform delivers exceptional call quality, intelligent routing, and real-time analytics, enabling our team to handle customer interactions more efficiently and professionally...Read more"
Affected by Avaya’s Policy Change? We’ve Got You Covered!
If you’re feeling the impact of Avaya’s recent policy changes, don’t worry-iCallify is here to help! We offer a special migration package designed specifically for businesses transitioning from Avaya. Our dedicated onboarding assistance ensures that you can switch smoothly without losing productivity. Plus, iCallify provides Call Center Software for Small Business that grows with your needs, offering scalable solutions for improved communication and customer service.
Frequently Asked Questions
iCallify offers a more flexible and user-friendly solution, with no minimum seat requirements. Unlike Avaya, which restricts service to businesses with 200+ seats, iCallify caters to organizations of all sizes, providing advanced features like AI-powered dialers, omnichannel support, and real-time analytics.
Yes! iCallify offers a free trial with no credit card required. This allows you to explore our features and see how our platform can enhance your call center operations before making a commitment.
iCallify provides 24/7 customer support through multiple channels, including live chat, email, and phone. Our dedicated success managers are also available to assist you with onboarding and ongoing needs.
Absolutely! iCallify seamlessly integrates with popular CRMs like Salesforce, Zoho, and HubSpot, allowing you to streamline your workflows and enhance customer relationship management.
iCallify includes a wide range of features such as intelligent IVR, AI-powered dialers, omnichannel communication (voice, SMS, WhatsApp), real-time analytics, call recording, and more-all designed to improve efficiency and customer engagement.