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CRM Integration
Improve sales opportunities with better customer services and excellent sales cycle using the CRM integration solution of iCallify.
Populer CRM Integrations
Your team’s calling activity is automatically logged and synced into your CRM to reduce manual input.
ZOHO Integration
Salesforce Integration
Odoo Integration
Can’t find what you are looking for?
Reach out to our team and we will create the integration for you at no extra cost!
Benefits of Contact Center CRM Integration
iCallify provides complete customer care and sales platform with call center CRM integration solution. It seamlessly integrates a feature rich CRM system with iCallify call center software that helps in process and service optimization. Save the accurate copy of data on both systems to empower your agents to engage customers and prospects in personalized and contextual conversations.
Engage Sales
Leads
Engage potential buyers in a relevant, contextual conversation with a data-driven sales pitch.
Increase Cross Selling and Upselling
Win the interest of existing customers by making offers based on their buying patterns.
Increase
Productivity
Remove the hassle of switching between systems and let agents focus on increasing sales KPIs.
Key Features of iCallify’s CRM Integration Solution
Single sign on system
Get access to key features of the CRM system within the omnichannel contact center software with a single sign on facility offered with call center CRM integration. Access and edit CRM data within the call center dialer solution using CRM popup in the call center software using the CRM integration solution
Accurate data management
Automatically update the record in the CRM system once it is modified in the call center software with the CRM call center solution. Also, keep logs to ensure and track the credibility of records with the changelog function. Keep an accurate copy of data in both systems at any time.
Support from anywhere
Access call center dialer solution from your CRM system or use CRM data shown in a CRM popup inside your contact center software platform using a CRM integrated call center solution. Access both of these systems remotely at any time in a secured manner to provide round the clock and personalized services.
Speak to our sales representative today
Learn how you can elevate the sales rate and improve the client experience using a CRM integration solution in a personalized demo.
Trusted by Thousands of Businesses Worldwide
Michael Thompson
Sales Director
USA
"The outbound call center software boosted our team’s efficiency with auto-dialing and real-time analytics. Easy to use, reliable, and great for scaling sales outreach."
Thabo Mokoena
Customer Service Manager
South Africa
"This call center software helped us streamline inbound and outbound calls, improve response times, and give agents better tools to serve customers efficiently."
Emma Wilson
Operations Head
UK
"Using the IVR system with voice broadcasting made customer communication seamless. It saved time, automated routine interactions, and helped us reach larger audiences with clear messaging."
Akinbiyi David Oluwole
Managing Director
Nigeria
"iCallify has proven to be a highly reliable and scalable omnichannel contact center solution, transforming the way we manage customer communications. The platform delivers exceptional call quality, intelligent routing, and real-time analytics, enabling our team to handle customer interactions more efficiently and professionally...Read more"
Frequently Asked Questions
iCallify supports call center CRM integration with any third party CRM solution such as vTiger, Zoho, Zendesk, Salesforce, Freshsales, Lead Squared, Microsoft Dynamics 365, Kapture, Freshdesk, and more
Yes, iCallify provides a CRM integrated call center solution with any other open source or third party CRM system. That is our call center CRM integration service offering.
There are many advantages of using a CRM integration solution such as:
- It automates marketing and sales campaigns
- It eliminates the tedious job of data management in two systems
- It removes inaccuracy of data due to human errors
- It helps in personalizing sales campaigns