We are thrilled to announce the official launch of iCallify version 3.0, the latest and most powerful release of our intelligent call center software. Since its initial launch, iCallify has continued to evolve with innovative and user-friendly features, making it the top choice for businesses seeking intelligent, efficient, and scalable contact center solutions.
With version 3.0, we’ve taken a major leap forward by integrating omnichannel communication, advanced supervision tools, comprehensive billing modules, and much more. This version is designed to empower admins, supervisors, and agents with futuristic tools that enhance productivity, customer satisfaction, and business efficiency.
Let’s explore the most exciting features and updates introduced in iCallify version 3.0.
What’s New in iCallify Version 3.0?
This release is packed with powerful features that cater to the specific needs of multi-tenant call centers, enterprise-level contact centers, and growing businesses that prioritize customer experience. The new version focuses on automation, visibility, and security, making daily operations smoother than ever.
Admin-Side Features: More Control, More Power
iCallify 3.0 introduces a wide range of admin-centric features that simplify operations, enhance control, and streamline the management of call center resources.
Advanced Billing Modules
- Prepaid and postpaid billing support for multi-tenant environments.
- Automated invoice and receipt generation for better financial tracking.
Access Management
- “Login as” capability for company admin or super admin, making user management more efficient.
Call Handling & SLA Management
- SLA configuration at the ACD and ASR levels to ensure call quality standards.
- Agent call forwarding: now supports normal and selective call forwarding.
Productivity Enhancers
- Speed dial for quicker agent access.
- DISA (Direct Inward System Access) for secure external call control.
- Bulk creation of campaigns, queues, and agents to reduce setup time.
Security Improvements
- Two-factor authentication (2FA) and IP whitelisting to enhance platform security.
Fax Support & Integration
- Fax functionality is now supported.
- Seamless third-party integration modules (data post-call start, connect, end).
Transform your customer interactions with iCallify Version 3.0
Supervisor-Side Features: Take Supervision to the Next Level
Supervisors are at the heart of quality assurance and team performance. With iCallify 3.0, they gain more visibility and actionable control than ever before.
New Supervisor Module
Includes tools such as:
- Call barge-in
- Real-time coaching
- Live monitoring
- Call transfer
These features allow supervisors to support agents in real time and manage call flow efficiently.
Enhanced Real-Time Dashboard
Supervisors can now track:
- Agent breaks and logs out status
- Peer registration
- Live call broadcasting
These additions allow better planning and more informed decisions in real-time operations.
Agent-Side Features: Boosting Efficiency and Flexibility
Agents can now benefit from a more intuitive and flexible interface to handle calls smoothly and deliver excellent customer experiences.
Flexible Call Handling
- Manual dialing via SIP softphone with call recording.
- Internal communication using webphone or SIP dialer.
- Call transfer to external groups via mobile or PC SIP dialer.
These features reduce handling time, improve communication flow, and support seamless internal coordination.
Value-Added Reporting: Real-Time Insights at Every Level
Reporting and analytics play a key role in optimizing call center performance. iCallify version 3.0 delivers detailed and role-based reporting capabilities.
Billing-Related Reports
- Call Detail Record (CDR)
- Call detail plan
- Agent call summary
- Payment reports
These reports provide full financial transparency and help manage client billing effectively.
Operational Reports
- Callback queue
- Platform notifications
- Platform performance reports
These give supervisors and admins the insights needed to improve operations and client experience.
Add-On: Built-In Multi-Tenant Call Center Billing
One of the most exciting additions to version 3.0 is the automated billing solution tailored for multi-tenant setups. Whether you run prepaid or postpaid models, iCallify can now handle billing, invoicing, and payment tracking without the need for external systems.
This add-on simplifies financial operations and enables you to offer your software as a service (SaaS) model with ease.
Enhancements and Optimizations
In addition to new features, iCallify version 3.0 includes multiple performance enhancements to existing modules. These improvements enhance platform stability, processing speed, and user experience across all roles: admin, supervisor, and agent.
Why Upgrade to iCallify Version 3.0?
- Get a complete omnichannel communication platform with voice, chat, email, and fax.
- Enjoy multi-level role-based access control for better administration.
- Offer automated and secure billing for your tenants or clients.
- Use real-time dashboards and reports for performance tracking.
- Gain a competitive edge with advanced supervision and agent-assist tools.
How to Upgrade?
Upgrading to iCallify 3.0 is simple and quick. Just reach out to our team, and we will assist you with a smooth transition. We also offer a product walkthrough, so you can explore all the new features and learn how they can benefit your business.
Book a demo today or talk to our experts to get started with iCallify 3.0!
Final Thoughts
The launch of iCallify version 3.0 is a major milestone in our mission to deliver the most intelligent and comprehensive call center software to global businesses. Whether you’re already using iCallify or exploring advanced multi-tenant call center software, this new version is designed to elevate your operational efficiency and customer satisfaction.
Stay ahead in the industry with a solution that combines innovation, automation, and performance all in one platform. Get in touch with us now to upgrade or learn more about iCallify 3.0.
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