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SMS
Redefine small talks with short text messages and leverage the advantage of the highest open rate using SMS incorporated into your call center software.
iCallify, omnichannel intelligent contact center solution provides SMS as one of the modes of communication to help you speed up short conversations. Enjoy two way texting to take advantage of the quickest and most preferred modes of communication without leaving your call center dialer screen. SMS broadcasting can help in reaching the masses at your fingertips and measuring the effectiveness of your SMS marketing campaigns.
Major utilities
Verify user identity
In many call centers, two-way user authentication and verification are necessary to provide secure access to information in the interest of customers. SMS can be used for authorized phone number verification before providing any confidential information over the call.
Send quick promotional messages
You can send promotional messages using SMS to enjoy a 97% of open rate, which ensures your marketing message not only reaches, but also conveys the message to the target audience. Generate new business or bring back existing customers to buy more with an effective SMS marketing campaign.
Send reminders and alerts
A short text message can be the most effective way to communicate important announcements, reminders, notifications, and alerts. An SMS is opened within 15 minutes of delivery by 90% of consumers. Take advantage of this characteristic to increase the effectiveness of messaging.
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Frequently Asked Questions
SMS can be sent to give reminders for overdue bills, upcoming appointments, etc. It can also be used to send appointment confirmations, booking confirmations, etc.
Yes, you can use inbound and outbound text messaging features using iCallify, intelligent contact center software.
It is the most unobtrusive mode of communication, which makes it the most effective tool to send important messages, alerts, and notifications to your customers and prospective clients.
Let us help you reimagine customer communication with the quickest and most effective communication channel, SMS in a personalized demo call.
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