Meet Us at IT Expo 2026 | 10–12 February | Fort Lauderdale, Florida, USA | Booth #855
Kenya's #1 AI-Powered Call Center Software
Deliver exceptional customer experiences with AI-driven automation, real-time analytics, and omnichannel support tailored for Kenyan businesses.
Trusted by 100+ growing businesses
Seamless integration with CRM
Go Live Faster, Save 80% Time & Cost
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Why Kenyan Businesses Trust Our Call Center Software
Our AI-powered call center platform is built to meet the unique needs of Kenyan businesses boosting productivity, enhancing
customer satisfaction, and enabling sustainable growth.
customer satisfaction, and enabling sustainable growth.
Locally Optimized
Designed with local businesses in mind, offering region-specific features and support.
AI-Driven Automation
Leverage smart automation to handle repetitive tasks and speed up resolutions.
Real-Time Analytics
Access live reports and dashboards to make data-driven decisions quickly.
Omnichannel Communication
Engage customers across voice, SMS, email, and WhatsApp in a single platform.
Reliable & Secure
99.9% uptime and robust security protocols to keep your data safe and accessible.
Effortless Scalability
Grow your operations with a solution that scales with your team and customer base.
Game Changing Features
Transform your communication with an AI-driven VoIP system that boosts productivity, streamlines operations,
and provides data-driven insights for better decision-making.
and provides data-driven insights for better decision-making.
Omnichannel Support
Facilitates seamless communication across various channels such as voice calls, SMS, email, WhatsApp, and social media, catering to Kenya's diverse communication preferences.
Predictive Dialer
Enhances outbound call efficiency by connecting agents only when a live person answers, which is crucial for sales and outreach campaigns.
CRM Integration
Allows for the integration of third-party Customer Relationship Management systems, providing agents with immediate access to customer information and improving service quality.
Smart IVR (Interactive Voice Response)
Automates call routing and provides self-service options, reducing wait times and enhancing customer experience.
Call Recording
Enables the recording of calls for quality assurance, training, and compliance purposes, which is essential for maintaining service standards.
Live Call Monitoring and Whisper Coaching
Allows supervisors to monitor calls in real-time and provide discreet guidance to agents, improving performance and customer satisfaction.
Sticky Agent
Ensures that returning customers are connected to the same agent, fostering personalized service and building stronger customer relationships.
Voicemail Support
Provides customers with the option to leave messages when agents are unavailable, ensuring that no inquiries are missed.
Time-Based Call Routing
Routes calls based on time conditions, accommodating different time zones and business hours, which is beneficial for businesses operating across various regions.
Flexible Pricing Plans to Power Your Call Center Success
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StarterIdeal to get started |
GrowthBoost your success |
EnterpriseSkyrocket the ROI & growth |
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|---|---|---|---|
| Price | Get started for FREE | Contact Us | Contact Us |
| Feature Access | All | All | All |
| Licensed Version | |||
| Hosting | Your cloud/server | Your cloud/server | Your cloud/server |
| Purchase Models | Free | One-time cost/ Rental | One-time cost/ Rental |
| Omnichannel Support | |||
| Multi Tenant |  |
||
| Billing Module | |
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| Number of Agent Seats | 1 | Predefined | Unlimited |
| Concurrent Calls | 1 | Predefined | Server Capacity |
| Technical Support | Forum Support | Ticket & Forum Support | Ticket & Forum Support |
| Talk to Sales | Contact Us | Contact Us |
Explore How iCallify Solves Real-World Call Center Challenges
iCallify is built to tackle the everyday challenges faced by modern call centers. From reducing wait times and missed calls to boosting agent productivity and customer satisfaction, our AI-powered solution simplifies operations and delivers real results. Whether you’re managing inbound, outbound, or blended campaigns, iCallify adapts to your workflow and grows with your business.
Boosting Patient Engagement in Kenya
Improve care with automated reminders, instant call routing, and complete patient records. iCallify helps clinics reduce no-shows, speed up response times by 40%, and raise satisfaction by 35%.
Smarter Insurance Communication in Kenya
With 65% of customers preferring timely digital updates, iCallify empowers insurers with automated reminders, real-time reporting, and smart outbound tools, boosting retention, speeding up claims, and enhancing customer satisfaction.
Enhancing Student Engagement in Kenya
Over 70% of parents prefer real-time updates, iCallify delivers with automated alerts, 35% better parent-teacher interaction, and 40% faster responses, streamlining communication across Kenyan institutions.
Powering Kenyan BPOs with Smart Automation
With 68% of BPOs seeing better customer satisfaction, iCallify boosts efficiency through predictive dialing, skill-based routing, and 45% higher agent productivity, helping Kenyan BPOs stay competitive.
Trusted by Thousands of Businesses Worldwide
Michael Thompson
Sales Director
USA
"The outbound call center software boosted our team’s efficiency with auto-dialing and real-time analytics. Easy to use, reliable, and great for scaling sales outreach."
Thabo Mokoena
Customer Service Manager
South Africa"This call center software helped us streamline inbound and outbound calls, improve response times, and give agents better tools to serve customers efficiently."
Emma Wilson
Operations Head
UK"Using the IVR system with voice broadcasting made customer communication seamless. It saved time, automated routine interactions, and helped us reach larger audiences with clear messaging."
Akinbiyi David Oluwole
Managing Director
Nigeria
"iCallify has proven to be a highly reliable and scalable omnichannel contact center solution, transforming the way we manage customer communications. The platform delivers exceptional call quality, intelligent routing, and real-time analytics, enabling our team to handle customer interactions more efficiently and professionally..."
Nathan
IT Manager
France/Cameroon
"The platform is robust, user friendly and offer the flexibility we need to scale and adapt.It has helped us improve agent productivity, streamline cold flu and enhance customer experience..."
Kishor
India
"we need to replace text: iCallify's technology is seamless and constantly evolving. Their 24/7 support team is just a call away. iCallify empowered our business to expand across multiple industries successfully!"
Akinbiyi David Oluwole
Nigeria
"We’ve been able to simplify the system, make it more customer-centric, and put full contact center control in our clients’ hands, reducing escalations and dependency on support. The onboarding was seamless, and the dedicated engineer support has been amazing despite the time zone difference."
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