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Zoho CRM Integration with iCallify
Empower Smarter Conversations
Align your sales and support teams with real-time data sync, click-to-call, and smart automation.
What is iCallify + Zoho Integration?
iCallify + Zoho Integration bridges your contact center with Zoho CRM so your teams can work smarter, not harder.
With this integration, agents can:
- Make and receive calls inside Zoho CRM
- See instant customer details when the phone rings
- Auto-log calls, notes, and recordings without manual effort
- Sync leads, contacts, and activities in real time
No more switching screens, missed details, or duplicated work. Every call is tracked, every conversation has context, and every customer gets a faster, more personalized experience.
The Power of a Connected CRM and Call Center
Customers expect speed, accuracy, and personalization with every interaction. But when your CRM and call center don’t talk to each other, agents lose time juggling tools, data gets scattered, and customers repeat themselves.
With iCallify + Zoho CRM integration, everything connects in one place. Agents get instant access to customer history, calls log automatically, and follow-ups are effortless. That means fewer clicks, faster resolutions, and happier customers.
Key Features of iCallify and Zoho CRM Integration
Unify your contact center with Zoho CRM to boost productivity, automate workflows, and deliver faster, more personalized customer experiences.
Click-to-Call
Dial customers directly from Zoho CRM with a single click, saving time and reducing errors.
Automatic Call Logging
Every inbound and outbound call is auto-recorded in Zoho CRM with notes and details.
Instant Screen Pop-ups
Get real-time customer insights as soon as the phone rings, enabling faster, personalized service
Call Recording Sync
Access call recordings and notes directly within Zoho CRM for better tracking and follow-ups.
Two-Way Data Sync
Keep contacts, leads, and activities updated across iCallify and Zoho CRM automatically.
Real-Time Analytics
Track call performance and CRM data together for smarter decisions and team productivity.
Maximize Team Output with Seamless Call & CRM Integration
From sales acceleration to smarter support and marketing insights—Zoho CRM and iCallify integration empowers every team with real-time call intelligence and automation.
Sales Teams
- Respond to leads instantly and log every call in Zoho CRM for faster, more efficient follow-ups.
- Close deals quicker with instant access to customer history and interaction context.
Support Teams
- View complete customer interaction history the moment a call comes in.
- Resolve issues faster and deliver personalized support without asking customers to repeat details
Marketing Teams
- Track campaign-driven calls directly in Zoho CRM for clear ROI visibility.
- Measure lead outcomes and optimize campaigns with real-time call data.
Managers: Monitor
- Monitor call quality, agent activity, and outcomes right inside Zoho CRM.
- Use real-time insights to coach teams, improve efficiency, and boost performance.
Seamless Zoho CRM + Call Center Integration
Empower your agents with real-time customer insights, automate workflows, and boost productivity with iCallify’s Zoho CRM integration.
Why Choose iCallify + Zoho?
Seamlessly connect your call center with Zoho CRM to streamline workflows, empower agents, and deliver the speed and personalization your customers expect.
Choosing iCallify + Zoho means giving your team the tools to work smarter, not harder. No more switching between platforms or losing track of conversations. With this integration, every call is captured, every detail is synced, and every customer interaction has context. Your agents stay focused, your data stays accurate, and your customers get faster, more meaningful service.
All Data in One Place
Faster Workflows
Better Customer Service
Smart Insights
Future-Ready Growth
Trusted by Thousands of Businesses Worldwide
Michael Thompson
Sales Director
USA
"The outbound call center software boosted our team’s efficiency with auto-dialing and real-time analytics. Easy to use, reliable, and great for scaling sales outreach."
Thabo Mokoena
Customer Service Manager
South Africa"This call center software helped us streamline inbound and outbound calls, improve response times, and give agents better tools to serve customers efficiently."
Emma Wilson
Operations Head
UK"Using the IVR system with voice broadcasting made customer communication seamless. It saved time, automated routine interactions, and helped us reach larger audiences with clear messaging."
Akinbiyi David Oluwole
Managing Director
Nigeria
"iCallify has proven to be a highly reliable and scalable omnichannel contact center solution, transforming the way we manage customer communications. The platform delivers exceptional call quality, intelligent routing, and real-time analytics, enabling our team to handle customer interactions more efficiently and professionally..."
Nathan
IT Manager
France/Cameroon
"The platform is robust, user friendly and offer the flexibility we need to scale and adapt.It has helped us improve agent productivity, streamline cold flu and enhance customer experience..."
Kishor
India
"we need to replace text: iCallify's technology is seamless and constantly evolving. Their 24/7 support team is just a call away. iCallify empowered our business to expand across multiple industries successfully!"
Akinbiyi David Oluwole
Nigeria
"We’ve been able to simplify the system, make it more customer-centric, and put full contact center control in our clients’ hands, reducing escalations and dependency on support. The onboarding was seamless, and the dedicated engineer support has been amazing despite the time zone difference."
Frequently Asked Questions
Zoho CRM integration with iCallify connects your call center and CRM into one system. It allows agents to make and receive calls directly in Zoho CRM, auto-log activities, sync leads, and access customer details in real time.
The integration eliminates manual tasks and screen switching. Calls, notes, and recordings are logged automatically, agents see customer history instantly, and workflows are automated—leading to faster resolutions and higher efficiency.
Yes. With the click-to-call feature, agents can dial customers directly from Zoho CRM in one click, saving time and reducing errors.
Absolutely. Every inbound and outbound call is auto-logged in Zoho CRM with details, notes, and recordings, ensuring complete and accurate records.
Agents get instant screen pop-ups with customer insights the moment a call arrives. This helps resolve queries faster, reduces repeated questions, and delivers personalized support.
Yes. Contacts, leads, activities, and call logs sync instantly between iCallify and Zoho CRM, ensuring up-to-date and error-free data.
Key features include click-to-call, automatic call logging, instant screen pop-ups, call recording sync, two-way data sync, and real-time analytics.
Sales teams can respond to leads instantly, log calls automatically, and access customer history in one place—helping them close deals faster and more efficiently.
Managers can track agent activity, call quality, and outcomes directly within Zoho CRM. Real-time analytics provide insights to coach teams, improve efficiency, and optimize performance.
Because it streamlines workflows, boosts productivity, reduces costs, and delivers faster, more personalized customer service—making it a scalable solution for modern businesses.