Top 5 Features of Multi Tenant Call Center Software

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1) Automatic Call Distributors (ACD) 

These are different call routing strategies, which your software should have to provide for more effective options to connect customers with the right agents.

2) Smart IVR
(Interactive Voice Response) 

IVR can handle incoming calls and direct them to the appropriate department based on the caller's input. It reduces your call wait times.

3) Monitoring Feature

By monitoring performance and providing live coaching to agents, you can persistently improve outcomes.

4) Analytics and Reports

Reports are considered most important part of your software because, It helps in actually tracking how different aspects are moving around to meet predefined goals.

5) Auto Dialer

Auto dialers will help in saving time and other resources. Moreover, it can make outbound campaigns more productive.

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