These are different call routing strategies, which your software should have to provide for more effective options to connect customers with the right agents.
IVR can handle incoming calls and direct them to the appropriate department based on the caller's input. It reduces your call wait times.
By monitoring performance and providing live coaching to agents, you can persistently improve outcomes.
Reports are considered most important part of your software because, It helps in actually tracking how different aspects are moving around to meet predefined goals.
Auto dialers will help in saving time and other resources. Moreover, it can make outbound campaigns more productive.