Free is the word, which everyone likes to hear, isn’t it? Whether it is a free giveaway or free software, people love free things. But, it is necessary to...
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You must be familiar with the concept of white labeling even without knowing what exactly it is. Not only this term, but white label solutions are so widespread that...
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Multi tenancy has become a buzzword in so many industries, especially, the software industry. From a multi tenant IP PBX solution to a multi tenant call center solution, multi...
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Call centers have been progressing in leaps and bounds. Unlike earlier when call centers used to use only a call center solution to offer customer care services, now there...
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One of the ever-increasing needs of businesses is reliable communication. From internal communication to routine customer conversations, a dependable communication channel has been a necessity of any business. This...
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The call center industry has been one of the revolutionary industries over the years. The top contact center solution provider companies build personalized features and solutions to meet diverse...
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In the modern era, using the right means of communication to reach, connect, and engage with clients has become a necessity. Even customer-centric operations have become a necessity to...
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More engaged clients will remain with your business and proven to be more loyal with the right customer services. On the other hand, if you lose a string on...
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Call centers use different tools and mechanisms to achieve different goals and objectives. A call center solution itself has multiple integrated communication solutions and features that represent standalone solutions....
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The call center industry is huge and immersed with so many technical terms. Of course, a majority of these technical terms are easy to understand at a first glance....
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